DoubleTree by Hilton Downtown Albuquerque

Very Poor
Traveller Type: family with young children

Pleasant
Traveller Type: young couple
  : it was a nice hotel the charge to much and then they took out and extra 100 out of NY account
  : the location

Disappointing
Traveller Type: family with young children
  : The bar tender the night we showed up was extremely helpful.
  : When we showed up to the hotel, they couldn’t find my reservation, then they charged an extra $50 on top of the $200, then my cookies that we were supposed to get were burnt, they told me that breakfast was included in my booking and then when I got there I had to pay $20 per person for breakfast. Then I also had to pay for parking in a parking garage where my vehicle did not fit because there was no other parking anywhere. And it was not listed anywhere on the hotel website that there was no parking, but was free so I was not expecting to have to pay for parking. Even three minutes in the parking garage was $10

Good
Traveller Type: review category business travellers

Wonderful
Traveller Type: young couple

Very Poor
Traveller Type: young couple
  : I didn’t like check in was at 4 pm and actually got my room at 9pm. That is unacceptable, I also have to pay for parking!!

Poor
Traveller Type: review category business travellers
  : The front office staff was lackadaisical And uninterested in the issues that I brought to them. When I arrived at the hotel, my room was 86° and I called the front office and they sent electrician who told me the air conditioning had been out for the entire day I asked for a fan and it was never brought to me and then later at 1 AM I called the office to let them know that it was still very hot in my room and they finally moved me to another room which was cool I was confused why this did not happen the first time I called the front office and took two more calls before I was even moved. Additionally, I tried to work with the front office, figuring out how I could pay for parking and the answer I received was that they did not know I expressed that the only way I could stay at the hotel was to park i their lot and I confused by why they would not know how to help me make the payment and shut down once I left, but that did not happen. The desk person I spoke to acted like she was frustrated that I would ask she was not pleasant . I asked to speak to a manager who also did not know, but did try to help and was nicer. The carpet in my room was dingy and definitely the hotel needs some updates The price was over $200 a night and for that amount of money I would prefer to stay somewhere else where the staff is friendly and any kind of issue is attended to immediately

Good
Traveller Type: young couple
  : Location. Food
  : Parking was tricky but fine once you got past the barrier

Very Good
Traveller Type: young couple
  : .
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Disappointing
Traveller Type: Solo Traveler
  : the bed was comfy and my room had a nice view.
  : the parking lot is incredibly small and expensive, even if you have already paid to stay there. i paid for parking, came back later, and it was full, so i was directed to a parking garage down the street in the middle of the night.