Viejas Casino & Resort

Disappointing
Traveller Type: young couple
  : Could not find a decent breakfast place on property other than the shop & Go. The restaurant café for lunch and dinner was a very friendly and nice atmosphere and the food and service were very good.
  : Horrible front desk customer service. Not helpful at all. And the two managers on duty were the worst. Not helpful or apologetic and when issue was solved (I had to solve it alone and when they were found in fault - not even a simple apology or compensation offered). Also, the swimming pool was closed and the whole place is under construction. That was a bit of an inconvenience.

Wonderful
Traveller Type: young couple

Good
Traveller Type: solo traveller
  : Price and location restaurants staff
  : Under construction

Good
Traveller Type: young couple
  : Casino
  : Losing

Good
Traveller Type: young couple
  : The casino was nice though the waitresses were slim to none had to go to the bar for drinks
  : They were doing construction in the Willows and they should of given a better rate for the inconvenience. When booking I wasn't aware it was 2 separate hotels within one

Fair
Traveller Type: young couple
  : Nothing
  : Terrible experience booking.com charge my credit card then the hotel 3 charge my credit card. The manager at the hotel was unfriendly and was not helpful.

Fair
Traveller Type: with friends
  : The place was beautifulthe room was not fresh the linens on the bed was not clean we were informed front desk someone came change the bed linens.we where there for three days no one came to clean the bathroom and we informed them the mirror had toothpaste mark and also the shower glass was not clean it had soap residue.no one came to check the rooms to see that it was in good order before guest arrived.other from that it would've been welcoming but I didn't enjoyed my stay there.I went there with expectancy to enjoy my birthday with my friends but I didn't,the hotel is under renovation this this biggest throw off when we got there
  : Bed linen with makeup stains and also pillow cases were tucked inside pillow that was dirty,we got towels sent To my room that had yellows marks on it, no microwave was in the hotel for us to warm our meals.We had to walk through the casino in order to buy food from the lobby there were workmen and and plastic tapes coring off from the lobby to the casino,all over the casino there where smoking that smell is so horrible,we did not get to go to the pool it is also under renovation the pool by willows close at 6pm,we did not get to access the pool.

Very Good
Traveller Type: Business Traveler

Very Good
Traveller Type: review category business travellers