Global Luxury Suites Crystal City

Good
Traveller Type: family with young children
  : Very nice apartment.
  : Apartment was not ready at check in time. Had to wait more than 3 hours. Taked to Global Luxury Suites 3 times - they did not help at all. Will never stay again with Global Luxury Suites again for that reason.

Very Poor
Traveller Type: review category business travellers
  : I could not load anything on their crap software & I tried several times from the minute their automation emails began, prior to arriving. After immediately emailing the company 'directly', expressing my issues, I received no response. Just kept receiving pushy automation emails to complete what I was having issues with. So I reached out & nothing. No response, no help, nothing. But I was able to continuously confirm what time I would be arriving at 4pm(3 separate times mind you). After finally getting my documents to load the day before I arrived, I received no pin to the locker in which my keys would be. I was extremely deterred from bothering the concierge with anything and had strict instructions to figure it out myself. Well I was very nice to the concierge, who in turn was nice to me and did a few extra tasks to locate my pin to get my keys to the apartment at 4:10pm. I got to the room and there was a lamp in pieces leaning in the corner of the living room. Then upon looking around, the sink wasn't draining in the bathroom. I went around to turn some lights on & I discovered 3 out of 4 lights DID NOT WORK. The only one that did turn on, had half of the bulbs missing from it and flickered, the whole time. Another had puppy bites through the cord(found a chewed up puppy bone under the couch) to confirm the marks. Fun. Glad I didn't electrocute myself on that one. Hours after I checked in, I received the pin to the locker. sigh. And that was just the first evening. Nothing got fixed quickly. Everything is through a third party company, not doing at all well at managing these rentals in the apartment building. One of everything, God forbid that company trip allow you more than the bare minimum for your business, time & energy. Absolute waste.
  : I travel to DC a week, every month. This reservation was atrocious from the minute I pressed 'reserve'. What a mistake! DO NOT STAY HERE. They are completely hands off & extra fee friendly. They expect YOU to be the check-in crew, the maintenance person, the security guard & the cleaning staff; AND they charge YOU to do these roles after they've judged your work. No one will respond directly if there are any issues. They will excessively blow up your email with multiple automated emails, giving you tasks to do. To ensure they are as hands off as possible & make it very clear that you will be charged EXTRA fee's if they aren't satisfied with how you do everything & follow their instructions on how to be there. Not how to be a guest, how to be in their space. Without your consent, they will charge your card. Regardless of how they did their job. It was HORRIBLE and I wish I could get a FULL refund. But no one will acknowledge or respond after my card was charged. So I figured someone should know and hopefully save their money. I'd recommend SEVERAL other establishments over this one.

Fair
Traveller Type: family with young children
  : It’s location.
  : - Too many dogs- It wasn’t as clean as expected- We could hear the neighbor’s every move ( thin walls )- One of the employees were very rude- no housekeeping - The parking wasn’t included in the overall price- too pricy

Wonderful
Traveller Type: family with young children