InTown Suites Extended Stay Austin Tx- Research Blvd

Disappointing
Traveller Type: Business Traveler
  : I had a place to lay my head
  : Dirty rooms , they dont give you more tissue , utensils for the kitchen, or new towels and wash cloths . Thats disgusting . My stay was very long . Also if you lock yourself out your room they try to charge you $10 for the inconvenience. Thats NUTS to me . I would only stay here again if I didnt have a choice

Very Poor
Traveller Type: family with young children
  : Nothing.
  : I deserve a full refund for my stay at this property due to the most appalling conditions I have ever experienced. From multiple roaches discovered crawling around in the rooms and one that even ended up crawling on me when sleeping, feces in the lobby that was not picked up for a long time, a broken door frame that was sloppily held together with multiple screws, damaged furniture and fixtures, a toilet that was stopped up before I even used it, damage and stains in the tub and on the counters, and an absolute deep stench of smoke, old food, trash, and worse throughout the property, in every hallway and in the room, just to name a few things. One employee tried to help by moving me to another room, but there were still daily sightings of vermin crawling in that second room as in the first one and the sink was stopped up in the bathroom. I had booked and paid to stay for 9 nights, but I couldn’t take it anymore after the fourth night. I asked the manager for some sort of compensation after telling them I was leaving early and describing all of the aforementioned conditions, but they said they couldn’t do anything for me. I have photos and videos of all the things I described. I also have my booking information and the receipt for my stay that I cut short since it was such a horrible experience. If anyone visits this property, everything described would be very evident. I have been advised to complain to the state attorney general and/or post all the photos and descriptions on social media, but hopefully that won’t be necessary if the right thing is done. I have been sick since my stay and finally had the strength to send this to you. ONCE AGAIN, I HAVE PHOTOS AND VIDEOS OF EVERYTHING DESCRIBED. I have NEVER experienced such DISGUSTING and DESPICABLE conditions at any place that claims to offer civilized lodging.

Good
Traveller Type: Business Traveler

Good
Traveller Type: review category business travellers

Very Poor
Traveller Type: Family with Young Children
  : Nothing.
  : I deserve a full refund for my stay at this property due to the most appalling conditions I have ever experienced. From multiple roaches discovered crawling around in the rooms and one that even ended up crawling on me when sleeping, feces in the lobby that was not picked up for a long time, a broken door frame that was sloppily held together with multiple screws, damaged furniture and fixtures, a toilet that was stopped up before I even used it, damage and stains in the tub and on the counters, and an absolute deep stench of smoke, old food, trash, and worse throughout the property, in every hallway and in the room, just to name a few things. One employee tried to help by moving me to another room, but there were still daily sightings of vermin crawling in that second room as in the first one and the sink was stopped up in the bathroom. I had booked and paid to stay for 9 nights, but I couldnt take it anymore after the fourth night. I asked the manager for some sort of compensation after telling them I was leaving early and describing all of the aforementioned conditions, but they said they couldnt do anything for me. I have photos and videos of all the things I described. I also have my booking information and the receipt for my stay that I cut short since it was such a horrible experience. If anyone visits this property, everything described would be very evident. I have been advised to complain to the state attorney general and/or post all the photos and descriptions on social media, but hopefully that wont be necessary if the right thing is done. I have been sick since my stay and finally had the strength to send this to you. ONCE AGAIN, I HAVE PHOTOS AND VIDEOS OF EVERYTHING DESCRIBED. I have NEVER experienced such DISGUSTING and DESPICABLE conditions at any place that claims to offer civilized lodging.

Very Poor
Traveller Type: Business Traveler
  : The front desk is only open from 10 to 7. There is no after hours phone service. The access cards work 80% of the time. Twice I was locked out of the property for the night. I have seriously never seen anything like it at a motel. Have you? It is insane.

Very Poor
Traveller Type: Solo Traveler
  : It was a renovated room.
  : I don't know where to start. When I arrived at the hotel, I was shocked when I went to the room given to me. It had nothing to do with what I saw on Booking.com. Everything was black with dirt, broken and there was a very strong smell in the room. When I said I would not stay in this room and showed the room I purchased, the hotel manager said to me, 'This room is one of the renewed rooms and it is very expensive.' When I asked for a refund, after thinking about it, he showed me one of those rooms as if he was doing me a favor and I settled into the room. But it didn't end there. The air conditioner in the room neither cools nor heats, it just blows like a fan. When I said this, they gave me an extremely noisy heater and said new air conditioners would be installed in a few days. Of course, there is no air conditioning installed. I stayed like that for 20 days. There are stray dogs wandering around the hotel floors. Someone jumped on me in the elevator and I got very nervous. The owner was nowhere in sight. Another one was more aggressive, luckily I didn't come across it. One of these dogs shit right in front of my room. The owner didn't even bother to care. While I was looking around, I told someone and after a while the attendant came and cleaned it. It was around 10 am when I checked out. Frontdesk wasn't even opened yet. I left the card with the janitor and left. Nobody cared about the problems I had.

Very Poor
Traveller Type: review category business travellers
  : The front desk is only open from 10 to 7. There is no after hours phone service. The access cards work 80% of the time. Twice I was locked out of the property for the night. I have seriously never seen anything like it at a motel. Have you? It is insane.

Disappointing
Traveller Type: review category business travellers
  : I had a place to lay my head
  : Dirty rooms , they don’t give you more tissue , utensils for the kitchen, or new towels and wash cloths . That’s disgusting . My stay was very long . Also if you lock yourself out your room they try to charge you $10 for the inconvenience. That’s NUTS to me . I would only stay here again if I didn’t have a choice

Very Poor
Traveller Type: solo traveller
  : It was a renovated room.
  : I don't know where to start. When I arrived at the hotel, I was shocked when I went to the room given to me. It had nothing to do with what I saw on Booking.com. Everything was black with dirt, broken and there was a very strong smell in the room. When I said I would not stay in this room and showed the room I purchased, the hotel manager said to me, 'This room is one of the renewed rooms and it is very expensive.' When I asked for a refund, after thinking about it, he showed me one of those rooms as if he was doing me a favor and I settled into the room.But it didn't end there. The air conditioner in the room neither cools nor heats, it just blows like a fan. When I said this, they gave me an extremely noisy heater and said new air conditioners would be installed in a few days. Of course, there is no air conditioning installed. I stayed like that for 20 days.There are stray dogs wandering around the hotel floors. Someone jumped on me in the elevator and I got very nervous. The owner was nowhere in sight. Another one was more aggressive, luckily I didn't come across it. One of these dogs shit right in front of my room. The owner didn't even bother to care. While I was looking around, I told someone and after a while the attendant came and cleaned it.It was around 10 am when I checked out. Frontdesk wasn't even opened yet. I left the card with the janitor and left. Nobody cared about the problems I had.