Residence Inn by Marriott Austin - University Area

Very Good
Traveller Type: family with young children

Very Good
Traveller Type: solo traveller
  : Definite LIKES: ample free parking, was given a room upgrade - 2 bedrooms/2 full baths, lots of space to stretch out, full kitchen, nice living room area, 3 TVs, ample closet space, free breakfast, spacious lobby areas with TV and plenty of room to sit, well-stocked snack area with frozen food choices (room has a microwave), comfortable bed, hotel is conveniently situated in shopping center with many eateries and shopping venues, and Debbie at the front desk was extremely helpful and polite when I was checking in - even ordered me a pizza on her phone and had Jeremiah walk with me to the Domino’s late at night to pick it up! Thank you to both of these wonderful people for being so friendly and welcoming!!
  : Water in shower was cool the whole time - had to be quick or I’d freeze. Also the door to my room did not seal properly to a full close. The locks on that door worked but I felt better sleeping with my bedroom door locked as an added security measure. The front desk person on day of checkout was nice about it and credited my account with bonus points for the trouble.

Poor
Traveller Type: Traveling as Couple
  : The only thing I like about this property was the location.
  : We previously have stayed at this hotel, and since that time the conditions have deteriorated immensely. The air conditioner in our room sounded like a diesel truck was driving through the room, very noisy. The staff tried to fix the problem during our stay and were not able to do so. And we were told that there were no other rooms available, which I did not feel was true, as we never saw anyone in the hall on our floor. But later, that same day, they did offer to change our room so once again, I was not confident they were telling the truth initially The breakfast provided was marginal and the hotel used Styrofoam plates instead of normal heavier plates. Some of the seating areas in the main lobby were very worn out with the fabrics, torn or threadbare. And finally the TV service, which was DIRECTV, very many times, froze as if it was searching for the signal when the weather was fine.

Very Good
Traveller Type: Solo Traveler
  : Definite LIKES: ample free parking, was given a room upgrade - 2 bedrooms/2 full baths, lots of space to stretch out, full kitchen, nice living room area, 3 TVs, ample closet space, free breakfast, spacious lobby areas with TV and plenty of room to sit, well-stocked snack area with frozen food choices (room has a microwave), comfortable bed, hotel is conveniently situated in shopping center with many eateries and shopping venues, and Debbie at the front desk was extremely helpful and polite when I was checking in - even ordered me a pizza on her phone and had Jeremiah walk with me to the Dominos late at night to pick it up! Thank you to both of these wonderful people for being so friendly and welcoming!!
  : Water in shower was cool the whole time - had to be quick or Id freeze. Also the door to my room did not seal properly to a full close. The locks on that door worked but I felt better sleeping with my bedroom door locked as an added security measure. The front desk person on day of checkout was nice about it and credited my account with bonus points for the trouble.

Very Good
Traveller Type: Business Traveler

Very Good
Traveller Type: review category business travellers

Good
Traveller Type: Solo Traveler

Good
Traveller Type: solo traveller

Very Good
Traveller Type: Family with Young Children

Pleasant
Traveller Type: Traveling as Couple
  : Comfortable bedLots of free, convenient parking Nice Hot showerDecent Free breakfast Air conditioning worked wellConvenient location to many shoppes & eateries as well as close to UT-Austin
  : Ive stayed here numerous times, this weekend was a disappointment. The first room we were given had 3 roaches crawling in bathroom area. Gross! I immediately called front desk and requested a new room. We were immediately switched to a new room on a different floor but was offered nothing for the inconvenience. The front desk people were far more helpful and friendly the last time I stayed here than the people this weekend. Also their TV remotes are noisy and not efficient - this happens every time I stay here. Click twice just to change channelsannoying.