Poor
2021-08-21
Traveller Type: family with young children
: 1st let me say we didn’t actually stay at the property reviewed because of an unverified “broken pipe” and were relocated to a lesser accommodation a couple blocks away. What we liked about the property we blocked Northeast Downtown Boston was: location and the advertised accommodations. Situated directly above one of the most iconic bakeries in Boston on Hanover Street, just steps from the Freedom trail (and Paul Revere house - the well appointment (from advertised pictures and descriptions) unit appeared to be perfect for me, my wife and our daughters. Unfortunately, as mentioned earlier (with less than 24 hours of arrival) we were told that there had been a pipe break and flood in the unit, so we would not be able to stay at the property that we had paid in full at the time of booking.What we liked about the replacement property was the location. Our stay was moved to an old Wharf building across the street from the Christopher Columbus Waterfront Park. Still close enough to the North End attractions that we wanted to be near. However, quite disappointing in the quality of accommodations we had paid for and we’re expecting. Also, close enough to the North End Downtown property to grow in our skepticism that we’d been lied to about the flood in the unit (more on that later).
: Bait and Switch.. we booked the North End Downtown property for its advertised location, appointments and size. A family with two little girls (one of which is disabled) traveling to Boston as a vacation and educational tour, we believed the location to perfectly meet our needs. We booked and paid for the property 4 months in advance of our planned stay. With less than 24 hours of arrival, the property “hero” text me that the reserved location had been flooded due to a burst pipe. Instead of the two-bedroom Reserved unit, we were offered two one bedroom corporate housing units down by the wharf. We looked around for alternate accommodations, but as one can imagine attempting to get a booking in Boston in less than a day proved to be non-economical for our family. So, under duress, we accepted the arrangement.Walking past the booked location multiple times during our stay, we saw no evidence mitigation or repair to any unit in the building. We did notice that the once nightly rental is now being marketed as 30-day rental. Likely, the “flood” was an excuse for changing the rental durations the property.What we didn’t like about where we actually stayed: the accommodations, services, HVAC, WiFi/tv access. The units in a historical building didn’t appear to have been updated within the last 30 years. No microwave, small galley kitchens, aged appliances, worn furniture and the most uncomfortable mattresses I’ve ever slept on. The unit we stayed in was missing the knob to adjust the temperature, so it was an ice box during the night. There were missing slats in the vertical blinds, so we couldn’t completely close the blinds. Half way though our stay, the internet (WiFi) and TV services were shut off because the owner hadn’t paid the bill (seriously, I still have a photo of the on-screen message from the provider that indicated a payment due to restore services).