Candlewood Suites Bowling Green an IHG Hotel

Wonderful
Traveller Type: Traveling as Couple
  : The staff was friendly and helpful. Room size was good. Amenities like the rec room, fitness center and laundry were in good condition. Nothing was broken. Carpet was decent.
  : The dishwasher is really loud and the A/C unit fan did not work on the low setting so it constantly blew more air than we wanted.

Wonderful
Traveller Type: young couple

Wonderful
Traveller Type: family with young children

Pleasant
Traveller Type: family with young children
  : We liked having the kitchen and would have utilized that if we had stayed longer. The bed in the bedroom was comfortable.
  : The couch bed was not comfortable at all. The room had an odd smell when we first walked in. Some of the staff were unprofessional and rude. Check-out time is noon. We left that morning for an event for our child and planned on returning to the room so we didn't turn in our keys or inform the front desk we were checking out. When we returned at 11am, the room had already been cleaned. Minutes after returning, someone from housekeeping knocked on the door and informed us they had already cleaned the room. Shortly after they left, someone from the front desk called the room then came to our door and informed us that they had already cleaned because we were checked out. We told them we had not checked out and they told us they had checked us out when we left that morning and housekeeping had come in so we needed to leave. It was still within our rental time and our keys still worked to get back into the room and when we pointed that out, we were told that we still had to leave the room. It was incredibly rude.

Very Good
Traveller Type: young couple
  : The staff was very helpful. Our first assigned room smelled like smoke so we were moved to another room.

Good
Traveller Type: review category business travellers

Wonderful
Traveller Type: young couple

Wonderful
Traveller Type: young couple

Pleasant
Traveller Type: family with young children
  : Bedroom bed was comfortable. Kitchen was nice and we would have utilized it if we had stayed longer.
  : Room had an odd odor upon entering. Couch bed was not comfortable. Hotel staff was rude the morning we were leaving. We left for our child's competition and returned at 11am. Check-out was at noon. Housekeeping and front desk staff both came to the door telling us we had to leave as they had assumed we had checked out and cleaned the room. Despite telling them we had not checked out, they told us we had to leave and were quite rude.

Very Poor
Traveller Type: family with young children
  : Friendly staff but they messed up my card at check in they straight part of it out I was refund some of my money still owe me 31.00
  : Had to ask for clean towel no one came to clean our room the entire time we were there. We were told they don't clean rooms or bring fresh towels unless you've been there 7 days or more terrible experience.