Homewood Suites by Hilton Boston/Brookline

Fair
Traveller Type: family with young children
  : My 13-year-old son and I were forced to sleep two nights on an extendible couch instead of receiving the 2 queen beds apartment we booked & paid for at Booking.com. Finally, after 2 days of repeated requests to sort things out, we received the apartment we booked which was according to our expectations.The hotel is clean and spacious. The kitchenette from the apartment was well-equipped and useful for serving a family dinner brought from a good Turkish restaurant nearby.Thank you Linda from the Reception team! You were the only person who, 2 days after our arrival, cared to check our Booking.com reservation and transfer us to the correct apartment we paid for. Needless to say, we did not receive any compensation for messing up our reservation.
  : The lack of interest and respect for the customer from the reception team was surprising. Besides smiling, nobody was willing to do anything, waiting for the Hotel manager to return from the mosque.And, when the Manager finally came from the mosque and I complained about the lack of service, he proposed to offer us 2 complimentary small bottles of water for them messing up the reservation...NO COMMENT.People from the breakfast area are friendly and do their best to make you comfortable. I would recommend including plain yoghurt and some fresh vegetables in the menu like cucumbers, peppers and tomatoes for a healthier diet.

Very Good
Traveller Type: review category business travellers
  : Bed very comfy, room spacious, toiletries nice, calm environment, waffle maker at breakfast is a great idea, overall very good value for price
  : due to refurbishments, they could not store my luggage. Lack of vegetables at breakfast.

Wonderful
Traveller Type: family with young children
  : Very well run property! Good breakfast. Plenty of space in room.