Home2 Suites by Hilton Buffalo Airport/ Galleria Mall

Very Good
Traveller Type: Business Traveler
  : The staff was great and helpful. The breakfast was fine.
  : The second floor was getting an update, hopefully the rest of the hotel is next. The furniture in the lobby and the rooms was dated and stained.

Pleasant
Traveller Type: family with young children
  : The room with other appliances like a little kitchen.
  : When I arrived to check in, the hotel staffs couldn't find my name on the booking.com reservation. I showed my confirmation numbers, PIN, and email, but they still couldn't identify my name. They and I attempted to contact Booking.com's customer support, but no one responded. The front desk attempted again, and a woman answered, took my name and confirmation numbers, and said she'd phone back in 5 minutes, but never did. I had to ask, and the hotel staff booked another room for me directly from them, with a higher fee. My family had been given up with waiting for Booking.com support to respond our call when we needed confirmation. We were unhappy with booking.com. How can we be certain that our bookings will be honored? We were far from home and went to the hotel where we expected to rest for our vacation, but there was nothing here for us even though we have confirmation email with the confirmation numbers and PIN.

Very Good
Traveller Type: young couple
  : Great location but too expensive
  : Simple and functional

Very Good
Traveller Type: family with young children

Good
Traveller Type: solo traveller
  : The staff was fantastic! So friendly and accommodating, from the front desk to the breakfast crew to maintenance & housekeeping. This was the definite highlight of my stay. They all deserve raises! It was great to have breakfast included, because the location isn’t in a walkable neighbourhood, and the nearby restaurants are dinner-oriented. Loved the availability of coffee, tea, hot chocolate and infused water at all times. The evening cookie was also a favourite! And I was visiting just before the April 2024 eclipse and thought it was so lovely the lobby was decorated and there were activities and treats supplied for kids. That was a wonderful, warm touch. The neighbourhood is pretty suburban, across from the mall and big-box stores, but is great if the mall is your destination, or you need to be near the airport. The airport shuttle service is a definite plus, too! I didn’t use the pool or gym or laundry, but they looked well-maintained and are nice features to have available. As well, having a decent fridge, microwave and dishwasher, plus dishes and a toaster in the room are excellent features for longer family stays. Generally appreciated the many little extra touches and friendly faces that helped one feel at home.
  : The breakfast options are very high-carb, low-nutrition. If you’re vegan, the choice is apples, oranges or bananas, or cereal/oatmeal and toast. Would be nice to see some vegetables, beans, tofu, or even vegan egg or meat substitutes. And oat or soy milk would be appreciated for the cereal.Generally everything was clean and neat, but the upholstery on the breakfast seating benches is stained and needs replacing. As well, there were some awful stains on the mattress of the sofa bed in the room. Also felt the air quality was poor. The room, which said it was non-smoking, had an acrid quality that seemed as if it may have formerly housed smokers. My stay was 9 days and I was sneezing and congested the whole time. Wished I could have opened a window.

Wonderful
Traveller Type: family with young children

Very Good
Traveller Type: family with young children

Wonderful
Traveller Type: family with young children

Fair
Traveller Type: family with young children
  : I like the free breakfast and nice pool and dining area
  : Not enough selection for breakfast and shower didn't stay warm so had to switch rooms.

Very Good
Traveller Type: review category business travellers