Red Roof Inn Cartersville-Emerson-LakePoint North

Poor
Traveller Type: solo traveller
  : The room has damaged doors. The tub was scary and needed repaired.
  : Fix up the damage.

Fair
Traveller Type: review category business travellers

Very Poor
Traveller Type: Traveling as Couple
  : False advertising!! It was advertised that there was a hot breakfast. The breakfast consisted of coffee, sunny d orange juice, and cereal. Even the main reader board on the sign said "hot waffle". Breakfast was a major part of the decision on where to sta

Poor
Traveller Type: Solo Traveler
  : It was on a hill
  : It was dirty and smelled like cigarettes

Very Poor
Traveller Type: review category business travellers
  : The hotel had bed begs

Poor
Traveller Type: young couple
  : Bed sheets stained, dead cockroach in bathroom. Furniture was torn and ripped. Floors were dirty. Horrible smell and bathroom smelled of smoke.

Very Poor
Traveller Type: family with young children
  : We did not stay the night. As soon as my daughter and I saw the room we requested to cancel our reservation. Our request was denied, and we were told that we would be charged for the stay even if we did not say. We left and I contacted Booking.com and spoke with a representative. They said they tried to reach out to the hotel but we’re unsuccessful and that I should be expecting a follow up email which I have not yet received. I would not recommend red roof inn to anyone.
  : Dirty, broken furniture, and unsanitary

Good
Traveller Type: young couple

Very Poor
Traveller Type: young couple
  : Did not get to eat breakfast due to fault of Red Roof Inn.
  : when we arrived they to told us that we could not stay because our booked room did not have electricity. They said we would get a refund. They made no effort to contact us about the problem, even when I called at 5:00 pm to tell them I would be la th er than originally planned. They said it would be no problem.

Very Poor
Traveller Type: group
  : Absolutely nothing!!!
  : The entire place was ran down and not clean! The pool which is advertised in pictures as being open, clean and a beautiful area around it with nice chairs and umbrellas was not even opened! It had a cover over it that looked like it had been there for years. There was a couple chairs that were nasty and old. There was black stuff, I’m guessing mold all around the pool area. Just disgusting !!!!! We never even checked in or went into a room. When I asked for a refund the guy was very hateful but eventually said I would get a full refund from Booking.com. We then had to search for somewhere else in the area to stay the weekend. After giving it a few days I still have not received my refund and now Booking.com is saying that Red Roof Inn returned the money to them but did not actually cancel my reservation so they will not give me my refund. They said they need a written statement from Red Roof Inn but they have told Booking.com they know nothing about it or don’t answer their phone!!! So Booking.com is just taking my money!!! I have even sent Booking.com pictures of what the property looks like and how trashy and nasty it is!!! There’s broken down vehicles with flat tires and jumper cables in them, trash everywhere and even looked like someone had been evicted because there was a pile of stuff outside one of the doors. I’m pretty sure people are living there. I have been on the phone, emailing them and messaging on Booking.com for days and it doesn’t look like they are ever going to give me my refund. This is just not right!!! But it seems this is how the world has become and the type of customer service we get now!!! Very sad!!! Oh and I have looked at other reviews and management of Red Roof Inn responds and says how much they care and are sorry people weren’t satisfied and that they are working on the problems. Well that is a big fat lie!!!! The place is just nasty!