Multi Resorts at Puente Vista

Policies

WiFi is available in the hotel rooms and is free of charge.

Free public parking is possible on site (reservation is not needed).

Pets are not allowed.

Children of any age are allowed.
Children up to and including 17 years old stay for free when using an existing bed.
No cots are available.
No extra beds are available.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform Multi Resorts at Puente Vista in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours.
A damage deposit of USD 100 is required. The host charges this 7 days before arrival. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
Please note: guests must be at least 21 years of age to make reservations.

Please note, the pool is closed every Monday for maintenance and cleaning.

Office Hours:
Monday - Thursday: 08:00 - 17:00
Friday: 08:00 - 20:00
Saturday: 09:00 - 14:00

Complimentary towel and linen exchange is available upon request during office hours.

Transactions will appear as “MRO ADV” on credit card statement for fees charged by the property.