Plantation on Crystal River Ascend Hotel Collection

Good
Traveller Type: Family with Young Children
  : It works for the purpose.
  : Old. Could really use an upgrade or just basic paint

Very Poor
Traveller Type: Family with Young Children
  : Unfortunately, we were deeply disappointed by the hotel. We booked a room in the morning hours of October 12 for the same night. By that time quite a bad tornado had hit the area and we were glad to learn that the hotel was accepting bookings (both through Booking.com and their website; we opted for Booking.com as it seemed easier to fill in the reservation form). When we showed up that night at 8pm with two very tired children longing for a bed we were told to look for another place to stay at. The receptionist claimed that they were not having internet. This is what we could accept. However, he also told us that they had wanted to get in touch, but had not been able - as they had not had our phone number. Or so the receptionist said into our faces. On a sheet of paper though were the hand-written names of our family...so I started to feel having been foul played. This upsetting feeling turned into sad recognition as the next morning the manager enquired in a text Message about how our stay had been going so far. So they had our contact details from the beginning! So far we have not been reimbursed, either... I feel deeply sorry for the people who became the victims of the tornado the day before and my family and I were truly shocked by the devastating sight in town. On the other hand, and I am sorry if I offend affected people by this statement, one step towards a catastrophe is to turn to a calming professionalism as soon as possible. And it looked that the entire town was very busy with undoing damage and restoring order. We could have stayed in Orlando - but really wanted to show our support. Crystal River is such a nice town. Kind regards Claude

Poor
Traveller Type:
  : 2nd night newer room
  : Booked patio room, on arrival did not get a patio room and none were available. Friend had broken foot and they put us on 2nd floor in a building with no elevator. Had to carry suitcases up the stairs. Room had bugs all over walls, corners of ceilings, in sink, a large break in the window held together with tape, and a very loud dripping shower. Hallways smelled like a retirement home. 2nd night they moved us to a newer wing on 1st floor, with a patio, no bugs in this room but mold stains all over curtains and a vent that rattled all night.

Poor
Traveller Type: Traveling as Couple
  : Location was good.
  : The pool and restaurant were closed and there was construction everywhere. Also the design of the hallway created lots of noise. The ad did not reflect pool, restaurant and construction issues.

Wonderful
Traveller Type:
  : Loved being on the water with a pool and bar with excellent food at the pool bar. Best wings Ive ever had.
  : Didnt like how long breakfast took at the main restaurant and how I received two random charges of $64 after my stay. The hurricane hit this area shortly after so I didnt fight them for the random charges. I figured they will need that extra money to help clean things up.