Regal Palms Resort & Spa

Very Good
Traveller Type: Family with Young Children

Pleasant
Traveller Type: Family with Young Children

Poor
Traveller Type: Family with Young Children
  : Staff was nice. Pool area and bar were good
  : The room we were in was in bad shape and should not have been rented out. Carpets were stained, couches were filthy and had a hole in it, living room chairs were also filthy, and worse of all the unit had bugs. We have lots of photos. Disappointed

Very Poor
Traveller Type: Family with Young Children
  : This was marketed as a luxury property. The size of the townhome was as advertised; however, the condition of the place was terrible. The carpet on the stairs and second floor was filthy (I have photos); the beds, the pillows, the comforters and furniture are as old as the place. One of the twin beds on the second floor was actually at an angle towards the floor; therefore, one of my daughters slept on the couch, which was not much better. When I tried to switch, I couldnt because the people at the location only hand you the keys. They have nothing to do with renting the units. The people at the number I was given only handle maintenance. My back and neck were killing me by the second day. Would not recommend this to anyone. It is not right to simply say oh the owner is responsible for upkeep! If you are renting it, it is your responsibility to ensure that the conditions of the unit are up to par. We had to use a knife to use the toaster, it had no handles! And on and on! Stay away!
  : The unit needs new mattresses, they are clearly more than 10 years old; the pillows were just as old. Honestly, Walmart sells decent pillows for $5. The comforters were so old they seemed lime blankets. The one in the master was ripped and it had a patch on it that was half off!! Seriously, you can get a comforter at Target for $30!!

Wonderful
Traveller Type: Family with Young Children
  : I love pool,arcade,and the place had plenty of room. it was very clean. I would stay again it was cozy.
  : The only thing I didnt like was beds. They werent very comfortable, but everything else was great.

Very Poor
Traveller Type: Traveling as Couple
  : location close to my son - friendly staff
  : registration twice was not able to go through or be confirmed - it was a pain to work with the main office and nothing was easy with this location. Never made it to a house after 2 attempts to book - from 5pm to 9pm after a 12 hour drive. Do not book

Very Good
Traveller Type: Family with Young Children
  : We loved the King size and bunk beds for the kids, they were very clean and comfy. Nice big screen TVs in all rooms. Kitchen was nice, included everything needed to prepare meals for the family. Washer & Dryer worked well. The pool was fun, my kids loved the slide and lazy river, Lots of towels included in our unit.
  : The big drying towels had a lot of lint, so every time you came out the shower and dried off, the lint would stick to your skin Back patio was too open near the lake for the kids. Unable to access internet on the first day, but we reached out to the host, and we received and immediate response. The breaker kept tripping in the unit whenever we used the coffee maker or toaster.

Very Good
Traveller Type: Family with Young Children
  : I didn't like the ants & roaches

Very Poor
Traveller Type: Family with Young Children
  : The refrigerator stopped working lost roughly $340 in groceries no one seemed to care or offered a resolution. I called the managing company they at one point wouldnt return my call and didnt answer the front staff at the resort when I did speak to someone 12 hours later I said we would like a refund and would like to leave the lady was like ok. I let the front desk know they were surprised as well from the flip it response.

Very Poor
Traveller Type: Family with Young Children
  : Expected a different holiday home.not the motel beside a busy road.resorts building works ongoing every day outside our bedroom.noisy from 8 am.very disruptive and upsetting.niosy also from apartment above us most of the time.exhausted,not a holiday.staff at resort do not deal issues,they tell you to take it up with booking.com.no help what so ever.