Staybridge Suites El Paso Airport an IHG Hotel

Poor
Traveller Type: Family with Young Children
  : Great View of room 326 lights
  : The Ac was broken .very hott in the room .The breakfast was not great choice of meat .No pancakes The room wasn't ready when arrived after 8 hr drive took extra 30 minutes

Very Poor
Traveller Type:
  : When we arrived to the hotel they said they had no rooms so we did not got a room, just terrible!!!!

Disappointing
Traveller Type: Traveling as Couple
  : The executive suite was very large with a good table, couch, chairs, and desk. We could have had seats for 10 people in there and plenty of room for more. I liked the big bottles of shampoo, conditioner and bath gel in the shower (instead of little bottles that run out quickly and fall off the soap shelf). The bed was comfortable. The Breakfast was adequate with both hot and cold foods, about the middle range compared to other places we have stayed.
  : They had staffing problems. One night we ran out of toilet paper, we called down to the desk and no one answered. We went down, and no one was there. Finally we took some toilet paper from the public bathroom. They say you can call for anything you need, but based on our experience that means only during the day. What if it had been something worse? I can understand if they can't find employees, but shouldn't the manager or the owner fill in the gaps?They also only clean each floor once a week which is probably due to staffing problems. I was OK with that, but they expect you to bag up your trash and take it down the hall each day. There was even a sign telling us not to put loose trash in the can, but instead to break down boxes and bag it all up. So no cleaning, bag up and haul your own trash according to their rules, and no supplies unless you are there while staff are on duty. My issue is that it felt like I was paying full price while missing services. We stayed at other suite hotels this vacation, also with staffing issues, who handled it much better.There were several little things that lowered my rating as well. The power plugs at the desk were loose so that my plugs didn't always make a connection. I had to charge stuff at the kitchen counter. The couch needed some pillows to make it more comfortable to sit on. The chair in the bedroom had its seat cushion cover coming off due to a ripped seam. The bedroom had no light tied to its switch by the door. You should have at least one light tied to that switch so people don't have to fumble in the dark looking for a lamp or light switch that works. The same was true in the living room (a switch by the door that did nothing). There were no pots and pans for cooking (So, how useful is a full kitchen if you don't have anything to cook with?) I thought a hotel would have a more reliably functional space, and more in person help and services than an airbnb of a similar price.

Poor
Traveller Type: Family with Young Children
  : The location
  : The room wasnt clean, we found cat toys and other objects that werent us. Also the cabinets were al broke and everything looked old. They didnt clean our room even when we called to ask

Very Good
Traveller Type: Business Traveler

Wonderful
Traveller Type: Family with Young Children

Very Good
Traveller Type: Family with Young Children
  : Location was good. The breakfast was good and they had a huge variety. The room we stayed in was clean.
  : The front desk told us the pool hours are from 8:00 - 8:00 and we saw some people swimming at around 10:00 pm... it wasn't fair because we had already showered and got ready for bed. If they are going to set hours for the pool, everyone should have to follow them.

Wonderful
Traveller Type: Family with Young Children

Good
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Business Traveler