Express Inn & Suites Eugene

Disappointing
Traveller Type: solo traveller
  : I like that the area was quiet, there was a 711, and some places to eat within walking distance.
  : I travel 5 to 8 times in the year for pleasure and work - I never leave bad reviews unless the experience was bad, which it was for this case. From my arrival, there was no one in the desk/office, I had to call a number and ring a bell while waiting outside for over 5 minutes until someone showed up. They assisted me to check in through a little window, not even opened the office. The hotel room was dusty, the desk, the chair and sofa were stained from various things, the AC was also super dusty, there was a weird smell in the room, the bathroom was ok except for the towels with black/brown stains, and the floor and corners were dusty as well. The staff didn't provide any new towels during my staff except 1 hour before I had to leave the room. Also, no staff came to pick up any of my garbage during all 4 days that I stayed. The bed covers were also dirty, stained, and smelled funky. As I was about to leave on Saturday morning, another staff member or manager knocked very loud in my door as I was wrapping up to get all my things by 11 am - I left the room at 11:05 am and the staff member was yelling in a very rude tone that "you have to leave, you can't stay here any longer." Also, when returning the keys, nobody was in the office, I called, I rang the bell and waited, then my Uber driver arrived, so I left the keys through the side window.

Pleasant
Traveller Type: solo traveller
  : Affordable, bare-bones place.
  : It was what I expected, though perhaps having a box of tissues in the room would be nice.

Wonderful
Traveller Type: solo traveller

Wonderful
Traveller Type: solo traveller

Very Poor
Traveller Type: solo traveller
  : Rooms were ok
  : manager harassed us upon arrival. Rented room for our friend from out of town & was questioned stopped at the door upon arrival as to how many people were there. Only one of us staying. I never left the vehicle in parking lot so the manager felt she had to come talk to me to see what I was doing as I waited for friend to drop off luggage so we could leave for dinner. Checked out after 1 day was told we would get a refund. Then was told no refund because 3 people stayed when looking at camera stills. I told her to check her camera's again because only 1 person stayed & I was only on site one time when we dropped off our friend. Very accusatory tone when discussing refund that SHE offered. Will never stay here nor ever recommend to anyone else.

Very Poor
Traveller Type: young couple
  : I didn't like nothing about it at all the staff all was rude and dispectful didn't try to help there was drug sells going on in the parklot
  : They wouldn't let me stay cause my partner didn't have ID with use and so they would let me stay and the still charged me for the room

Very Poor
Traveller Type: family with young children

Fair
Traveller Type: family with young children
  : The staff were very sweet and welcoming!
  : Just an old property. The beds are hard and uncomfortable. My son spilt my water and after I got done wiping it up with a towel, the towel was black from the floor.

Poor
Traveller Type: family with young children
  : Room and bedding was clean, price was affordable
  : Staff harassed my mom off the premises when she was just dropping us off and not staying

Very Good
Traveller Type: Solo Traveler