Bluegreen Vacations Shenandoah Crossing Ascend Resort Collection

Policies

When booking more than 5 rooms, different policies and additional supplements may apply.

WiFi is available in the hotel rooms and is free of charge.

Free public parking is possible on site (reservation is not needed).

Pets are not allowed.

Children of any age are allowed.
Children up to and including 17 years old stay for free when using an existing bed.
No cots are available.
No extra beds are available.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.
Lodge Outdoor Pool is closed from Sun 26 Sept 2021 until Sat 21 May 2022
Pavillion Outdoor Pools is closed from Sun 26 Sept 2021 until Sat 21 May 2022
A damage deposit of USD 100 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Front desk hours are from 7 AM to 11 PM. After hours, guests will need to obtain a key from security.

Guests under the age of 21 are only allowed to check in with a parent or legal guardian.

Repairs Notice: The resort is in the process of making repairs after a damaging snowstorm that occurred in January. The resort is completing repairs to the roofs that were damaged during the storm which may result in a quick repair to your unit. The repair work should take no more than 30 minutes and, in most cases, will have very minimal impact. The work is being completed from approximately 9:00am to 5:00pm daily through April 30th. This necessary work will help improve and preserve the resort so that all owners & guests may have a wonderful vacation home for many years to come. While the project may involve the distinctive sights and sounds of construction in progress, every effort will be made to minimize any impact on your vacation experience. We appreciate your patience and understanding during this time.