AmericInn by Wyndham Ham Lake

Very Poor
Traveller Type: family with young children
  : They didn't give me too much trouble about refunding after not staying there. It only took a few phone calls.The lady who worked at the front desk was very nice, and I feel bad she works there. I'm sure she must get a lot of grief due to the condition of the hotel.
  : There is literally nothing to like, I am not sure how this hotel is still operational.BEWARE- the photos on the website are not accurate in the least bit.- most of the doors to the amenities and restrooms look like they've been kicked in several times- none of the external doors are locked even though they have key scanners on them. So anybody can walk in and out at all hours of the day and night to any door.- it doesn't look like the hotel has been vacuumed in a few years- my room stunk so bad I turned a fan on and came back 5 hours later and it was worse- there was BLOOD SPLATTERS on the wall adjacent to the bathroom- there was feces on the toilet seat-mold on the carpet- the bathroom shower was full of scum and other weird gross things that I could not identify- the desk had what appeared to be rodent feces on the top of it as well as grease smudges- literally every surface, whether it be the bed, the couch or the office chair was covered in various things that should not be there such as lint and little pieces of wrappers, Etc- the majority of the lights did not turn on, only two little dim lamps turned on- the lamps that worked had disgusting stains on them- the paint was chipping so bad it looked like somebody had gone in there and purposely tried to scrub the paint off the wall- some guy was outside in his car with it running all night drinking and smoking and apparently they knew about it- the fridge still had half eaten food in it from whoever has dared to stay there before I walked into the room- I wish I could attach more photographs to this review. It looked and smelled like something straight from a horror movie. I threw my keys on the counter and immediately left after I had a chance to look around the room. Was unable to get a hold of the front desk, even though there was 20 minutes until they were supposed to be off, and had to go pay $200 for another hotel in the middle of the night.

Very Poor
Traveller Type: review category business travellers
  : Location
  : Paid $160 for this room! Horrible from weeds in entry all the way to smell inside. Rooms smelled even worse. Beds were old and lumpy, pillows thin and lumpy. Floors were disgusting First room had cigarette holes all over floor so asked for another room. No holes but smelled horrible. Entry light and another lamp didn’t work

Poor
Traveller Type: family with young children
  : Flooring bad.Bathroom with no fan ,rusty and gross.Had working tv in front of old TV.Sheets had black spots on them.Chair was like from a bad garage sale.Pool was bad. Chunks in the pool.No pool towels. Was not worth the price of sure.

Fair
Traveller Type: family with young children

Very Poor
Traveller Type: family with young children
  : The price was about the only thing we liked.
  : Bedding had burn holes in them, lamp was discolored and disgusting, difficult to open the door, no lock, TV sucked. This place is in dire need of updates, paint, new everything. Gross gross gross. We slept is about all we did. I had one kid say they would rather sleep in my truck.

Good
Traveller Type: young couple

Very Poor
Traveller Type: review category business travellers

Poor
Traveller Type: family with young children
  : The staff was nice and the location was good. The pool was nice.
  : The hotel is old and needs to be updated. It had a horrible smell and was not very clean. The chair in the room was fake leather and peeling , the furniture was particle board and falling apart, the lamp didnt work. The sauna did not work.

Very Poor
Traveller Type: young couple
  : Like the 11 checkout
  : Customer service was horrible, I got a room with a jet tub that didn’t work couldn’t get help because the lady at the desk was sleeping and the guy at checkout wanted to argue with me and refused to even give me a discount. The whole reason I got this room was just for the jets because of my MS. Bad customer service and will not come back again it was a waste of money.

Poor
Traveller Type: with friends
  : Decent breakfast and comfy bed, staff was nice.
  : Dead bolt on door was broken, dust was awful, no elevator, bathroom in pool area was disgusting and there was a fight in the hall by our room at 2:30am and clientele is shady.