Fairmont Orchid Gold Experience

Policies

WiFi is available in the hotel rooms and is free of charge.

Free private parking is possible on site (reservation is not needed).

Pets are allowed. Charges may be applicable.

Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
People no matter the age stay for US$75 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform Fairmont Orchid Gold Experience in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).
As a result of Coronavirus (COVID-19), this property has temporarily suspended its shuttle services.
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.
Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19).
Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.
Fairmont Gold Lounge is closed from Fri 12 Jun 2020 until Tue 01 Sept 2020
Hale Kai is closed from Fri 12 Jun 2020 until Fri 31 Jul 2020
Browns Beach House is closed from Fri 12 Jun 2020 until Fri 31 Jul 2020
Luana Lounge is closed from Fri 12 Jun 2020 until Fri 31 Jul 2020
Orchid Court is closed from Fri 12 Jun 2020 until Fri 31 Jul 2020
Browns Deli is closed from Fri 12 Jun 2020 until Fri 31 Jul 2020
Bar is closed from Fri 12 Jun 2020 until Fri 31 Jul 2020
Sauna is closed from Fri 12 Jun 2020 until Tue 01 Sept 2020
Fitness centre is closed from Fri 12 Jun 2020 until Fri 31 Jul 2020
Spa/wellness centre is closed from Fri 12 Jun 2020 until Tue 01 Sept 2020
Hot tub/jacuzzi is closed from Fri 12 Jun 2020 until Tue 01 Sept 2020
Swimming pool #1 is closed from Fri 12 Jun 2020 until Fri 31 Jul 2020
The Fairmont Gold floor provides:
- Private check-in and concierge services
- Private lounge for Fairmont Gold guests
- Complimentary valet parking
- Deluxe breakfast served in the lounge between 6:30 - 10:00
- Afternoon tea served in the lounge between 15:00 - 16:00
- Evening canapés served in the lounge between 17:00 - 19:00
- Honor bar available 10:00 - 22:00
- Complimentary mineral water, soft drinks, coffee, espresso drinks and selection of teas
- Dedicated Fairmont Gold Manager
- Complimentary newspapers and personalized wake-up calls
- Computer access in lounge with high-speed Internet