Hilton Garden Inn Hobbs

Very Good
Traveller Type: family with young children

Fair
Traveller Type: family with young children
  : I had pre-paid on booking.com, but the staff tried to run my credit card three times within less than 12 hours, not for an incidental fee, but for the entire room charge. When we went to check out, the desk clerk told us that we still owe for the room. This was a bit embarrassing, since others where trying to check out at the same time. We showed the clerk our booking.com reservation, at the time of checking in, this was the same clerk in the morning checking us out. This caused a block to be put on my account, also making us late for our flight back out to Denver. Please train your staff on how to check in a guest, when the guest is using a booking sight.

Very Poor
Traveller Type: family with young children

Very Poor
Traveller Type: family with young children
  : I believe the waitress at the restaurant in this hotel, was maybe the only pleasant one. She was a sweetheart.
  : Extra unexpected chargesRooms were not what I bookedRebecca at the front desk is rude and a liar