Hollywood Sands Resort a VRI resort

Very Good
Traveller Type: Family with Young Children

Very Good
Traveller Type: Family with Young Children
  : The hotel was very clean and accommodating. The pool area and Jacuzzi were very nice. So its right off of the beach which was very enjoyable.
  : The hotel was under construction and we were not made aware of that at the time we booked our reservation or prior to check in. They were only six rooms in the building we were in and several of them were under construction. We did spend time without water, electric, and was a bit noisy by 8 AM every morning.

Very Poor
Traveller Type: Traveling as Couple
  : Location! Steps away to the beach.
  : Upon arrival we were taken aback with the condition of the front lobby area with mattresses standing on end, cluttered area and not particularly clean. We were then informed that the room we booked and paid for in advance was not available due to a renovation inspection not being completed. We were told that they booked us at a sister resort just about 4 blocks away in a comparable unit. I asked why I wasnt informed before and she stated that they had no contact information for me. Why couldnt they contact Booking.com? We asked if we should get an Uber (she didnt offer any transportation) and she stated that it was not too far just on the other side of Margaritaville. Long story short, We walked over a mile on the Broadwalk in the hot sun to Hollywood Beach Tower with 2 suitcases and 2 carryon bags. Needless to say, we were exhausted, sweaty and pissed off upon arrival to the new location.

Wonderful
Traveller Type: Traveling as Couple
  : The hotel is oceanfront (However, not all rooms are oceanfront). It may be a short (3 minute) walk to the beach. The room was very small. The room was updated and had everything needed.
  : Our unit (22) did not have hot water for most of the weekend. When I tried to shower on Saturday, the maintenance worker stated they do washing on Saturdays and the hotel only has one water heater. However, we did not have hot water for Sunday or Monday

Very Good
Traveller Type: Traveling as Couple
  : We love the location. 3rd. Time we stayed at this resort.

Wonderful
Traveller Type:
  : the size
  : I had no ocean view

Wonderful
Traveller Type: Family with Young Children
  : na
  : na

Poor
Traveller Type:
  : Everything started out good. Middle of our stay we had to change rooms bc of time share owners other bookings. Moved from 2nd floor to first floor. This unit had been having plumbing issues. They out us there anyway. Immediately upon moving in (minutes) plumbing issues started. Told not to use one bathroom and no tissue in toilet at all.not happy but ok. Next morning wake up to sewage water flooding entire room, tub over flowing with brown water in both bathrooms. Gross, ruined some of our things, change to 3rd room back upstairs across the street, no elevators, 95 degrees & humid. Basically lost a day of our vacation switching rooms and dealing with issues. We were given 1 night credit...ok but what about our items that were ruined, walking around in raw sewage water, loss of a day. They refused any other compensation. Had they not already known of the issues it might have made a slight difference but they did. Rooms were nice enough, staff was very friendly only complaints are on the way they handled the problems. Also 3rd room had couch pull out for 2nd bed rather than regular bed. Credit for 1 night fair for.having to change rooms multiple times, and maybe bed situation but more should have been done regarding our lost items.
  : Everything started out good. Middle of our stay we had to change rooms bc of time share owners other bookings. Moved from 2nd floor to first floor. This unit had been having plumbing issues. They out us there anyway. Immediately upon moving in (minutes) plumbing issues started. Told not to use one bathroom and no tissue in toilet at all.not happy but ok. Next morning wake up to sewage water flooding entire room, tub over flowing with brown water in both bathrooms. Gross, ruined some of our things, change to 3rd room back upstairs across the street, no elevators, 95 degrees & humid. Basically lost a day of our vacation switching rooms and dealing with issues. We were given 1 night credit...ok but what about our items that were ruined, walking around in raw sewage water, loss of a day. They refused any other compensation. Had they not already known of the issues it might have made a slight difference but they did. Rooms were nice enough, staff was very friendly only complaints are on the way they handled the problems. Also 3rd room had couch pull out for 2nd bed rather than regular bed. Credit for 1 night fair for.having to change rooms multiple times, and maybe bed situation but more should have been done regarding our lost items.

Very Good
Traveller Type: Solo Traveler

Good
Traveller Type: Traveling as Couple
  : 2nd floor unit should have been told the location of unit when i booked