Waynebrook Inn

Very Good
Traveller Type: young couple
  : Historical, well maintained, charming.
  : AC could’ve been stronger. Pillows a little too soft. Toilet seat was a little loose.

Pleasant
Traveller Type: family with young children
  : Good location and a good size room
  : The room felt quite hot. Staff did lend us a fan. It was a very dark room due to carpet and curtain fit out. Breakfast is quite average.

Poor
Traveller Type: young couple
  : The location was nice and the room was large with nice, old furniture. It is an old building so you expect things to not be in great condition but it certainly could use some updating.
  : When we first arrived we thought the room was nice, but the wallpaper needs replacing, the vents were very dirty and things were not as clean as they should have been. There was a fan sitting on the floor to help with air flow, and it was very dirty. The jetted tub was dirty and the button to turn it on was broken. I was told that the knob falls off so stick your finger in the hole to start it. The toilet seat was loose and falling off. We asked them to fix it but they never did. We asked for cleaning service per the note on the door and were told at the desk to hang the sign on the door, there isn't one. We were NOT able to get anyone to service the room, they left towels and toilet paper on the floor in the hallway. The shower is barely usable since it is so small and there is wasted space next to it so why is it that small? A larger person not be able to use it. The terrible continental breakfast had dirty k-cup machines and old pastries and cereal. There was a person who came there 2 days(we didn't go near it the third day) set her cigarettes and other things on the counter and spent at least a half hour loading stuff to a suit case trolley??? When I mentioned it at the front desk she said she didn't want to offend the person and I should just ask the person to move. We were ready to move to another motel after 2 nights, but since it was already paid for that would be even more of a problem. The main reason that we were so upset was the lack of any customer service from the front desk attendant, who unfortunately was there our entire stay. When I asked to speak with a manager she asked my why, and I was never able to speak to one, maybe she was the manager? Good customer service doesn't cost anything but bad service means I am writing this terrible review and would never recommend this motel nor stay there again.

Fair
Traveller Type: family with young children
  : Location
  : Tv remote did not work even after they gave me new batteries. Bed was uncomfortable. Shower was small could not adjust shower head and they did not have soap or shampoo. They gave us body gel.

Pleasant
Traveller Type: family with young children

Fair
Traveller Type: young couple
  : The bar/ restaurant in the Inn was convenient.
  : I thought this would be a charming, quaint small town inn, however it was very odd. The layout of the building was unusual, furnishing were old and stylistically very outdated and just rather thoughtless. Things were clean enough I suppose, but the entire place felt very tired and thus not very fresh. Staff was young and untrained and computer did not work at check in.

Wonderful
Traveller Type: family with young children

Very Good
Traveller Type: young couple
  : The hotel had a restaurant on site and the food was very good and the staff were very friendly. We enjoyed the room; the bed was firm and provided some much-needed rest.
  : The courtyard could have been trimmed up better, though we used the area to gather also the cornhole game boards were kind of flimsy. Also the pillow provided were rather small.

Very Poor
Traveller Type: young couple
  : The location is good
  : DO NOT STAY HERE IF YOU HAVE A PET. THEY CHARGE A 25.00 PET FEE WHICH IS FINE BUT AFTER THE HOUSEKEEPER COMES AND SPYS ON YOUR ROOM THEY WILL CHARGE YOU $250.00 CLEANING FEE AND SAY YOU DAMAGED THE ROOM. LOLA THE HOUSE KEEPER WILL KNOCK ON YOUR DOOR AND THAN SNAP PHOTOS OF ROOM WITH OUT TELLING YOU THAN CALL THE OWNER (PAUL) AND TELL HIM THE ROOM IS DAMAGED.

Very Good
Traveller Type: young couple