WoodSpring Suites Houston Willowbrook

Very Poor
Traveller Type: Solo Traveler
  : NOTHING... from check in to check out, my 2-week stay was NOT a great experience.
  : I don't even know where to begin. When I walked in the lobby area to check in there was a potent smell of marijuana and I almost walked out. The elevator and hallways also smelt like marijuana but also had a musty smell. The room was pretty clean but had the same smell as the rest of the facility. There were 2 towels in the room but were new and had never been washed so when used they felt slimy and left a chemical smell on my skin like new clothes have before they are washed for the first time. I was there 2 weeks and never got my sheets changed nor any fresh towels and when I brought it to the front desks attention the day before checking out, their response was "why didn't you tell us earlier?" I explained I was giving them benefit of the doubt it would be done, only for the manager to tell me that they didn't offer housekeeping services. When i asked about clean sheets I was told there was an additional fee of $15 for that service... I was told when I checked in there was bi-weekly housekeeping that would be done during the 2nd week of my stay and I asked what difference it would've made if I brought it to their attention The employee that checked me in had me sign a copy of their policies and went over the services offered (including housekeeping schedule) and advised me that although the housekeep service was bi-weekly I could exchange my towels at the front desk as needed... when I asked for new towels on Sunday (checked in the Monday before) a week into my stay, then I was told there was an additional fee of $5 for clean towels or I could wash them myself. I told the GM about this as well at check out and said that I wasn't told about any of the additional fees for housekeeping, clean linens or towels.

Very Poor
Traveller Type: Family with Young Children
  : I liked nothing about the property , it was filled with people standing out side - you could smell drugs everywhere.
  : Not Professional .

Very Poor
Traveller Type: Family with Young Children
  : It was infested with roaches

Very Good
Traveller Type: Family with Young Children
  : Location and staff

Good
Traveller Type: Business Traveler
  : location
  : very busy and i could hear kids

Very Poor
Traveller Type: Traveling as Couple
  : 1. A place where you smell all the time Mariguana Halls and Rooms. Horrify..The people seatting outside smoking with not good aspect . Well I really I didn't liked. The room inside they need to change all appliance and beds looks very old. . I don't recommend this Hotel to stay. It looks very dirty. It's very sad ..Because the building looks good outside not inside. Looks they don't care at all.What ashamed place. Im so sorry to be so honest with this place.

Very Poor
Traveller Type: Solo Traveler
  : The staff was nice!
  : There was a strong odor of marijuana, a lot of people in and out, the bathroom door had a hole and there were roaches everywhere. I left right after I checked in. It was absolutely disgusting!

Fair
Traveller Type:
  : It was roaches all over the place

Very Good
Traveller Type: Traveling as Couple

Poor
Traveller Type: Traveling as Couple
  : Location
  : Tv remote not working, only one mirror in restroom, very uncomfortable bed