TownePlace Suites by Marriott Kansas City Airport

Poor
Traveller Type: young couple
  : Beds were terrible. Need to be replaced!!

Pleasant
Traveller Type:

Very Good
Traveller Type: young couple

Wonderful
Traveller Type: young couple
  : Great breakfast…great variety and tasty
  : Door to bathroom didn’t close properly and the ironing board was not working correctly

Good
Traveller Type: solo traveller

Very Good
Traveller Type: young couple

Disappointing
Traveller Type: Solo Traveler
  : Clean, nice room.
  : TV wouldnt work. Tried 2 remotes to no avail. Desk clerk offered to switch rooms. I declined due to the late hour. I should be refunded a portion of my money.

Very Poor
Traveller Type: young couple
  : The property is close to the airport.
  : The staff was horrible. They checked us out in the middle of our stay. And told me the mistake is hard to solve because the property at the time was sold out. They told me I would have to find another place to stay. Therefore leaving My Family and our trash bag in the lobby. (The trash bag was presented to me when I asked where my things were.) This situation was resolved when I mentioned our son was Autistic and he needed something to eat. His dinner was thrown away by staff. Staff then begin to lie and say there was no food in the refrigerator. The dishonesty and the savages at the desk was the worst part about visiting Kansas City Missouri. We did enjoy the Union Station Science Museum. After I cried my eyes out in front of my son, while standing at the desk, they called the manager and she told them to check a future guest out of a different room and recheck my son and I back into that new room. The next day was my original check out date. I was happy to leave. I left with a bad taste In My mouth about the Marriott Brand. I wanted this hotel because of the brand and the reviews. All was misleading. Why didn’t they call the phone number on file when they opened my door and seen all my things inside the room? That would’ve been too much work for the savages.

Disappointing
Traveller Type: young couple
  : It was really close to the airport.
  : The rooms were not clean. The shower was not clean. The sheets had stains. There was also an extra charge that this hotel took from me and have not given me my money back.

Disappointing
Traveller Type: solo traveller
  : Clean, nice room.
  : TV wouldn’t work. Tried 2 remotes to no avail. Desk clerk offered to switch rooms. I declined due to the late hour. I should be refunded a portion of my money.