The Berkley Las Vegas

Very Good
Traveller Type: family with young children

Wonderful
Traveller Type: solo traveller

Very Good
Traveller Type: family with young children
  : The connected rooms were great for our family. The kitchenette’s worked well for us. The beds were comfortable and the bathrooms with tub and shower were large and having two sinks for each was nice. The pool was nice. There were also plenty of places nearby to eat. The bass pro store was amazing.
  : The couches were dated and well worn. The ice maker in the freezer did not work.

Poor
Traveller Type: review category business travellers
  : The floor plan of the unit is great. Location is also convenient for the 15 and 215. The evening staff is wonderful, including Ophelia, Stephanie (night manager), and John.
  : When I first arrived, it was about 10pm. When I got into my room, it didn’t seem like the bathroom had been clean. There was dark hair in the toilet, the shower, and the tub. There was also something hard in the tub. The next morning, I spoke with Patty, the GM, and she had someone clean the bathroom while I was away and she had me email the pictures. For those who are warm sleepers, this is not the place for you. This stay was not a good experience at all. The hotel has a central air system versus individuals units in the rooms. I had a lot of trouble getting the AC units to cool the room. I didn’t sleep the first 2-3 nights, because it was not getting cool enough and wasn’t even really blowing out cold air. After the first night, a work order was placed while I was away for a conference. When I arrived back at the room, there was a paper sign on the thermostat saying that if the air is turned below 69 it will shut off. It said it was set to 69, but temperature in the room said 73 and was getting warmer the longer that I was in the room. I then spoke with Stephanie, the night manager, and she told me that a work order was placed for the new unit and she was refunding my resort fee due to my inconvenience. She told me to speak to the GM later that day. When I returned, I spoke with Patty again and it was an awful experience. She spoke to me unprofessionally in a condescending and patronizing tone. No matter what I said, she attempted to prove me wrong to the point of almost insulting my intelligence. I mentioned the interaction with Alex (staff) and she barely let me finish. She continually spoke over me with excuses on how I could be wrong. She moved me to the 11th floor, which was slightly better. The furniture on the 11th floor had a lot of wear and tear with stains on the floor. Upon checkout, I noticed I wasn’t refunded the resort fee. I asked about it at check and they said that it was in my chart, but Patty had to approve it. Needless to say, no refund seen.

Very Good
Traveller Type: family with young children
  : The room , location , price
  : Very much didn't like that I couldn't just go downstairs to the front desk and get fresh towels. I understand the concept of the washer and dryers in our rooms but fresh towels from the front should be a standard

Good
Traveller Type: family with young children
  : Able to check in early .
  : No fresh towels. Had wash and reused the ones that came with the room. 3 elevators, 1 one when down. That left 2 elevators for 16 floors. Wait, time was a little delayed

Very Good
Traveller Type: group
  : location is far from most everything. the rooms were very clean and everything worked well. the units were well equipped and organized. the staff we encountered were all very nice and quite willing to help.
  : why did I have to give a credit card upon checkin when it was 100% prepaid?

Very Good
Traveller Type: family with young children
  : The unit is spacious and comfortable. Feels like a home. In-unit laundry is great. Casino and dining is convenient.
  : Unit could use maintenance and a deep cleaning. Blankets were not completely fresh. Furniture and appliances are showing signs of wear. There are some stains on furniture. Nothing that kept me from enjoying my stay, but definitely needs attention. I have stayed here every year for the last 7 years. I see some changes. Normal wear and tear.