SureStay Plus Hotel by Best Western Lexington

Pleasant
Traveller Type: family with young children
  : Location was convenient and easy to navigate
  : The room wasn't very clean. The floors hadn't been vaccumed or mopped very good. The biggest problem though, was the heating and cooling unit. It smelled very moldy! We all had bad headaches from it!

Very Good
Traveller Type: family with young children
  : It was a little too nosey, other than that it was a great value. The ladies at the front desk were fantastic! They could. It have been any nicer which allied me to rate the hotel higher.
  : Paper thin walls so noisy.

Very Poor
Traveller Type: family with young children
  : Pool was nice about the only thing the kids and myself enjoyed .
  : My 9 year old CHILD Found an open syringe above our bathroom door. After complaining to front desk came back to housekeeper in our room snooping around the bedroom area:night stand when it was stated to her the syringe was to be removed from ABOVE THE BATHROOM door immediately she went there and I went to point it out to her but she had already made it back to the room and was snooping around at our belongings.Towels were filthy when given to us.Sheets had dirt all across them . Cops came to remove guest next to us and had my children and myself feeling EXTREMELY uncomfortable.Also I signed papers when checking in that had my private information on them my address phone number etc., I left lobby after check in attempted to open our room door and it wouldn’t work so came back upfront to have it reset and my form I signed was sitting on top of the counter where other guests were at with all of my personal information sitting up right . Very unprofessional.myself and my children were visiting for a trip for my daughters cheer competition and it was a complete nightmare at this hotel .

Good
Traveller Type: young couple
  : Conveniency
  : The pool closing at 8pm and didn't open until 10am.

Good
Traveller Type: family with young children
  : Location
  : Closed the pool because it sprinkled rain

Very Poor
Traveller Type: family with young children

Disappointing
Traveller Type: family with young children
  : The staff was very friendly. The location was great right off the interstate close to restaurants and shopping
  : No elevators no room for parking charge a $100 security deposit that i still haven't received back yet. The bed was hard. The swimming pool closed at 8. It was very noisy with other people constantly in the hallway and extremely loud

Disappointing
Traveller Type: family with young children
  : The location is convenient
  : There was a bad smell, beds were not at all comfortable.