Hilton Checkers Los Angeles

Good
Traveller Type: young couple

Very Good
Traveller Type: solo traveller

Good
Traveller Type: family with young children
  : Friendly staff the hotel was nice and clean
  : Upon arrival extra charges, no pool nor Jacuzzi, room did not have closet. Pictures on the website are false

Fair
Traveller Type: young couple
  : The location was good for the things we aimed to do in downtown.
  : Obviously, things going on outside the hotel are beyond the control of those who work there.. However, inside the hotel there are issues such as: grout and silicon inside the showers discoloured to black, tiny rooms, unexpected fees, getting charged for drinks in the lounge which wasn't us, the cleaner not coming up do the room up, and the list goes on.

Very Poor
Traveller Type: young couple
  : Nothing
  : The customer services , the attitudes , no one wanted to help for real And I did not even get to stay in the room

Disappointing
Traveller Type: family with young children
  : The location is central to popular destinations, and there is a rooftop terrace that's available for viewing. The valet option is nice for those that drive and don't want to search for parking. There is an armed guard at the front door on some nights, which makes you feel a bit safer, given the location of the neighborhood.
  : The Operations Manager and one of the valets, Efren, gave excellent customer service. They were kind and personable, which is a contrast with some of the other staff members we mainly interacted with. The tone of one the valets was rude to a family member, rushing them to move their car out of the valet section, even though they were leaving their car for valet as they were checking in. The same valet rushed them to move as they were loading their car, as we were checking out of our stay. One of the guest services front desk staff members rudely rolled her eyes as my family walked in with a fully filled luggage cart that was to be held at the front desk until it was time to check in. This luggage was meant for four rooms we had booked. So her reaction was unnecessary. While there are some employees who were fantastic, it left a sour taste that the rude members were the ones who interacted with customers the most. This level of customer service is surprising, especially for a hotel part of the Hilton group.

Poor
Traveller Type: young couple
  : Rude and not caring staff. Supervisor couldn’t do math and charged the wrong amount. Didn’t listen to problems and security didn’t come to check after an incident regarding safety in the room.

Fair
Traveller Type: solo traveller
  : The lobby area downstairs bar, roof top could be way better, rooms looks old

Very Poor
Traveller Type: review category business travellers
  : Location only
  : The reception was bad. For the first time, I was the one who dragged my bags into the room. The breakfast was unsatisfactory, and upon leaving, we were also the ones who dragged the bags without assistance from any hotel employee.

Very Good
Traveller Type: family with young children