Holiday Inn Express Los Angeles Downtown West an IHG Hotel

Good
Traveller Type: Family with Young Children
  : How close it was to my events
  : The pot smell and the musty hallways

Very Good
Traveller Type:
  : The hotel was lovely, staff were incredibly nice and helpful. Beds were great for me, but a friend with a bad back found it a little soft. Loved the choice of soft or hard pillows. Some food options available in the lobby, and breakfast was great.The hotel is near Macarthur Park, part of which is currently fenced off (Oct '22) but a stroll round the part with the lake was lovely. There is another part with a basketball court and playground about 10 mins walk which is quieter and seemed to have less homeless people around.
  : The shower pressure was low.What we weren't expecting was the number of homeless people around the hotel. And a lot of them were on drugs. For us, from the UK, it was a massive culture shock and made us anxious. We had no problems from anyone as we walked round the area and by the 3rd day we were visiting local food places and other parks. It just wasn't expected.

Wonderful
Traveller Type: Family with Young Children
  : Great staff and great breakfast!
  : Didn't like the location. Rats running across the street at night and lots of homeless people in behind and in front of the hotel.

Very Good
Traveller Type: Family with Young Children

Good
Traveller Type:
  : an okay hotel
  : no bidet in the washroom

Very Good
Traveller Type: Family with Young Children
  : The breakfast the room was nice. The people around us were nice too and the staff as well.
  : Maybe the location of the area but it was a good location because of the event of Anime Expo was near by for me so that wasn't so bad.

Good
Traveller Type: Business Traveler
  : ....
  : Notify the customer when there is construction going in the morning,when they're staying on the south side of hotel.

Very Good
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Solo Traveler
  : Great customer service, felt welcoming, room was great. Ive been here before and I would come again. I like how private it is, you need an access card to get to the rooms.
  : The shower head is not strong enough, maybe replace it. The hot water took forever to turn on in the shower, not enough towels but staff was nice enough to give me more. Need more ice machines, the one on my floor didnt work

Very Good
Traveller Type:
  : The location was perfect and near my sons house and had a parking garage attached. Security and the included breakfast was perfect!
  : Didnt realize what a terribly scary part of town my son lives on! There are homeless people everywhere! Even stating fires to keep themselves warm right outside the parking garage.