Las Brisas by TRS

Wonderful
Traveller Type: group
  : Fantastic location, larger than we expected. We were 3 women that each wanted our own bed and that was provided. Nice view of ocean and pool from balcony. Most cooking utensils and tableware were provided. Several very nice places to eat or happy hour within walking distance. Shopping within walking distance.
  : Dishes and silverware were dirty in cupboards, coffee machine was moldy inside, Owner's bedroom mattress hard as a rock.

Avg Good
Traveller Type: family with young children
  : Everything
  : Extra fees after I left with no explanation.50 dollars in fees means I would never stay there again.I already paid top dollar for the place for cleaning and tons of fees.If there was a problem I expected a email with a reason for it.Stealing money from me after the fact is beyond poor customer service.So stupid fees means I would stay any were but here if I have a choice and I do.

Good
Traveller Type: family with young children
  : Lots of room and right on the beach. The owners had left beach chairs ants and stuff and the balcony was awesome with
  : The sliding glass door was very hard to open we didn't use it the blinds weren't working right couldn't open or close them all the way the dryer had to be fixed and it was a little dirty. The light in the front bathroom kept flickering off and on. Several of the glasses and the cabinet were very filthy I tried washing it and it didn't clean I bought my own plastic cups to use

Excellent
Traveller Type: family with young children
  : The location and the facilities. We loved being right on the beach and the condo was beautiful.
  : I loved the condo and the location. My family and I had a great time while staying here. Unfortunately, the customer service was below a poor rating. We arrived at the condominiums and searched for the check in desk only to find that it was about a mile away. I called and spoke to Percy who never mentioned this. He told me the second floor and I went there only to find rooms. I finally had to ask him what address he was at before he let me know we were at the wrong building entirely. I apologized and he said "no big deal it happens all the time." If it happens frequently, why would you not mention you were located at a different address to begin with? Once we found him I was informed that there was only 1 parking spot and we rented 2 cars. When Percy, the front desk worker told us this bit of information he was not kind about it. He was very rude. He gave us a nasty look and acted as if we should have known. He stated there was an email sent the day before informing us of this. I checked that email and there was nothing in the email about only having access to one parking spot. I showed this email to Percy and he stated, very rudely, that there was nothing he could do. We ended up having to pay for parking a few blocks down the road. Had we been notified about the parking, we would have rented 1 car instead of 2. We had rented the cars 2 days before we arrived so an email the day before would not have been helpful. I have never been talked to or treated so poorly by someone in customer service. We loved our stay but did not enjoy the check in process and how poorly we were treated, especially after showing him the email and proving that the information was not given to us.

Pleasant
Traveller Type: family with young children
  : The position of the apartment. Right on the beach.
  : Our bed! The valence (or skirt ) was soiled along with the bed cover. The thick dust behind the bed & the loose headboard. Reported & was told housekeeping would change the next day but no one came. Overall a lack of interest from property & booking.com

Exceptional
Traveller Type: family with young children
  : Everything was great.. we all loved the location and the views..
  : The beds in my unit were a bit to hard.. Other than that everything was great..

Excellent
Traveller Type: family with young children

Wonderful
Traveller Type: family with young children
  : Waking up to the sound of the ocean every morning...the location was amazing.
  : The sliding door on our unit was a little tough to open and close but managable.

Exceptional
Traveller Type: group
  : The space and location were perfect. Loved the laundry in the unit.
  : The elevator wasn’t working

Excellent
Traveller Type: review category business travellers
  : Condo was on the beach!
  : The elevator was slow and the door didnt always open. Master bed was lumpy, but other than those two things it was a great condo.