Homewood Suites by Hilton Manchester/Airport

Very Good
Traveller Type: Family with Young Children
  : The extra room.
  : The swimming pool was once again not available. This has happened to us before when we have had my grandchildren with us. Disappointing!

Disappointing
Traveller Type: Family with Young Children
  : The people at customer service were kind, attentive, prompt. Coffee was always available.
  : 1) The pool was algae green. 2) Room was dangerously dusty from bad vacuums & poor filtration causing emergency. 3) They use dollar store paper towels, toilet paper. 4) bedroom door didn't shut.5) No kitchen utensils, bowls etc. 6)dirty floors. No cookies

Very Good
Traveller Type: Traveling as Couple

Good
Traveller Type: Solo Traveler
  : Guest service was excellent. All the employees were friendly and professional.

Very Good
Traveller Type: Family with Young Children
  : Provided everything we needed. Nice staff and enjoyable continental breakfast provided.
  : The pool looked like it needed a good cleaning.

Poor
Traveller Type: Family with Young Children
  : Convenient to where we needed to be.
  : Absolutely no parking! If you get to the hotel anytime after 8p, dont bother. They dont have enough parking for all guest. Lot is tight, many cars took up two spots. They told us to park across the street in another hotel lot.also packed with no spaces. I had to make-shift a spot that had me so nervous all night about waking up to find my car had been hit. It was so bad we actually had family members drive back home because there was no where to park. The staff were useless and said there was nothing they could do. So you pay to stay there but no guarantee youll have a place to park your car. Also, the pool was disgusting, absolutely gross. The bottom was actually brown/orange with what looked like mold. People were actually going across the street to another hotel to use their pool, it was that bad. Our room was not very clean. Had gray gunk in the shower, was definitely not cleaned. Stove was stained, no sheets for pull out couch mattress, both bathroom sink and tub drainage stuck shut. Had to prop open drain to keep from filling up. Overall, find somewhere else to stay. Only positive, the waffles were decent.

Very Good
Traveller Type: Group Traveler
  : attractive, close to airport, large suite, nice decor
  : shuttle service unreliable & careless about their clients welfare

Very Good
Traveller Type: Solo Traveler
  : All well
  : No

Poor
Traveller Type: Family with Young Children
  : Location in relation to the airport
  : Susan was rude. Tried to check in early and was told closer to 3 pm. She finally gave me the worst room possible. She found out I was a diamond hilton member and her attitude changed quickly. Room was small and not set up for three people. No silverware

Pleasant
Traveller Type: Traveling as Couple