TownePlace Suites by Marriott Ontario-Mansfield

Wonderful
Traveller Type: young couple
  : Easy check in, comfortable beds, clean
  : The price is kinda expensive.

Wonderful
Traveller Type: family with young children
  : Angela the General Manager was great. She helped us move in sooner than our arrival time as we had a toddler with us. The front desk person (lady with pixie braid) was not quite willing to allow us to check in yet. Ot was good customer service and a good teaching point. Jessica helped in the breakfast area and she was excellent. She recommended certain items and even gave us to go items. My 23 month old grand daughter actually went up to herr today before we left and said her name and gave her a high give without prompting. The pool was clean and great (I will speak about adjusting things there in the next box.)Service staff were mostly friendly and helpful.
  : I would appreciate a heads up on the guest service staff checking pool chemistry. We had just got to the pool at 5p.m. last night about 5:30 p.m. the front desk guy says he needed us to get out for 15 minutes. I did not understand as he did not explain. Another family had just arrived in the pool as well. Apparently he needed to check the Ph level of the water. It would be nice to 1, Put a sign on the window ir at the desk that the water chemistry needs checked at certain times and that the staff will ask you to get out of the pool for a short while. He did not say much other than we needed to get out for 15 minutes. 2. I was a pool manager and you can check the water chemistry without having everyone clear the pool. The water was turbid but it appeared okay. If chemicals needed to be added to the pool we would be out for longer than 15 minutes, so his ask did not make sense. Lastly as a customer service representative he could be coached on ways to make sure customers don't feel imposed on when they are told the pool is open from 6-11p.m. No one said anything about a pool chemistry check at any time. He did not offer an apology or polite request. He said "I need to close the pool for 15 minutes." We were only in for 25 minutes the other family for 10 minutes. It ruined my experience with my granddaughter in the water as she was upset we had to get out so soon. The food. You all have good options however consider diabetics with your protein choices. Most of the options were carb heavy. Perhaps regular eggs without the bagel would be good. The first morning you did offer omelets and kiche which were great.

Very Good
Traveller Type:
  : The breakfast had great options and the staff was very friendly.
  : Breakfast was only until 9am and we like end time of 10 am.

Wonderful
Traveller Type: Family with Young Children
  : Angela the General Manager was great. She helped us move in sooner than our arrival time as we had a toddler with us. The front desk person (lady with pixie braid) was not quite willing to allow us to check in yet. Ot was good customer service and a good teaching point. Jessica helped in the breakfast area and she was excellent. She recommended certain items and even gave us to go items. My 23 month old grand daughter actually went up to herr today before we left and said her name and gave her a high give without prompting. The pool was clean and great (I will speak about adjusting things there in the next box.)Service staff were mostly friendly and helpful.
  : I would appreciate a heads up on the guest service staff checking pool chemistry. We had just got to the pool at 5p.m. last night about 5:30 p.m. the front desk guy says he needed us to get out for 15 minutes. I did not understand as he did not explain. Another family had just arrived in the pool as well. Apparently he needed to check the Ph level of the water. It would be nice to 1, Put a sign on the window ir at the desk that the water chemistry needs checked at certain times and that the staff will ask you to get out of the pool for a short while. He did not say much other than we needed to get out for 15 minutes. 2. I was a pool manager and you can check the water chemistry without having everyone clear the pool. The water was turbid but it appeared okay. If chemicals needed to be added to the pool we would be out for longer than 15 minutes, so his ask did not make sense. Lastly as a customer service representative he could be coached on ways to make sure customers don't feel imposed on when they are told the pool is open from 6-11p.m. No one said anything about a pool chemistry check at any time. He did not offer an apology or polite request. He said "I need to close the pool for 15 minutes." We were only in for 25 minutes the other family for 10 minutes. It ruined my experience with my granddaughter in the water as she was upset we had to get out so soon. The food. You all have good options however consider diabetics with your protein choices. Most of the options were carb heavy. Perhaps regular eggs without the bagel would be good. The first morning you did offer omelets and kiche which were great.

Pleasant
Traveller Type: Business Traveler

Pleasant
Traveller Type: review category business travellers

Wonderful
Traveller Type: Family with Young Children

Wonderful
Traveller Type: family with young children

Wonderful
Traveller Type: Traveling as Couple
  : Easy check in, comfortable beds, clean
  : The price is kinda expensive.

Pleasant
Traveller Type: Family with Young Children
  : The Cleaning staff was kind and friendly.