Econo Lodge Inn & Suites Matthews - Charlotte

Very Poor
Traveller Type: family with young children
  : They come into the room unannounced. The manager knocked then proceeded to use HIS MASTER KEY to open up the door to ask me if I was extending my stay. I’m a single mother and I shouldn’t be paranoid about someone in management opening up my occupied room door to ask me if I’m staying. Then they TOLD ME that they were coming to clean my room and that I couldn’t decline that it needed to be done because they had no housekeeping for the weekend. I want my money back

Very Poor
Traveller Type: review category business travellers

Very Poor
Traveller Type: Family with Young Children
  : They come into the room unannounced. The manager knocked then proceeded to use HIS MASTER KEY to open up the door to ask me if I was extending my stay. Im a single mother and I shouldnt be paranoid about someone in management opening up my occupied room door to ask me if Im staying. Then they TOLD ME that they were coming to clean my room and that I couldnt decline that it needed to be done because they had no housekeeping for the weekend. I want my money back

Very Poor
Traveller Type: review category business travellers
  : I left after five minutes and only stayed that long knowing there was a NO REFUND POLICY
  : disgustingly dirty stinky hot AC did not work smokey must moldy ceiling falling down

Disappointing
Traveller Type: Family with Young Children
  : Did not see any bugs. Mini Fridge and microwave were clean and usable.
  : Property was dirty and outdated. I was charged a security deposit that was not mentioned at booking. No breakfast. Had to chase down towels. Property was not clean. lampshades broken, walls need painting, Bedding needs upgrade and the pillows were dirty and flat. I was told I would have to wait 5-7 business days for deposit to be released IF the room was okay when checked. Room was dirty upon arrival, with no iron and two sets of towels when my reservation was for 4 people. There was no Bible or iron, so I do not know what they think someone would take. Walls need painting, there was a patched up hole in bathroom door, toilet was slow to flush...rising to the rim before receding. Bedding looked to be early 90s with holes burnt into comforters and under sheets. TV was small. Plugs for electronics did not work. One electrical socket was missing the cover for it. Hangers were all broken. At check in the man was rude when I asked why the price I was paying was not the same as what was quoted on Booking.com. He continued to talk over me and when I asked about the breakfast, he cut me off and said NO breakfast, Coffee only. The best part of our stay was seeing no bugs and checking out. I am still waiting on my $25 deposit to be returned. For the price of this stay there are better places with better customer service.

Very Poor
Traveller Type: review category business travellers
  : Checking Out! That was absolutely the only thing I liked about my stay.
  : The staff was extremely rude. The 1st room was filthy beyond imagination, the 2nd room they moved me to was just as bad and filthy but had no other choice. Trash in room, holes in bedding, mildewed refrigerator not plugged in, floors not swept, sheets not clean, blood on bedding, and on floor I cannot believe that Booking.com has this deplorable place on their list.

Very Poor
Traveller Type: review category business travellers
  : Didn’t like management he accused me of stealing towel when I didn’t , terrible place and very uncomfortable will not recommend

Very Poor
Traveller Type: Business Traveler
  : I left after five minutes and only stayed that long knowing there was a NO REFUND POLICY
  : disgustingly dirty stinky hot AC did not work smokey must moldy ceiling falling down

Poor
Traveller Type: Traveling as Couple
  : Just about the only positive things I could say were the gentleman that checked me in was nice and helpful, and the rooms were spacious
  : Dirty. Mold in the fridge. Toilet, tub and sink were all clogged. I ended up fixing all that myself. Floor was disgusting. No slip stuff in the tub is flaking off. Plugs won't stay in outlets. Take your money elsewhere you'll be glad you did.

Disappointing
Traveller Type: family with young children
  : Did not see any bugs. Mini Fridge and microwave were clean and usable.
  : Property was dirty and outdated. I was charged a security deposit that was not mentioned at booking. No breakfast. Had to chase down towels. Property was not clean. lampshades broken, walls need painting, Bedding needs upgrade and the pillows were dirty and flat. I was told I would have to wait 5-7 business days for deposit to be released IF the room was okay when checked. Room was dirty upon arrival, with no iron and two sets of towels when my reservation was for 4 people. There was no Bible or iron, so I do not know what they think someone would take. Walls need painting, there was a patched up hole in bathroom door, toilet was slow to flush...rising to the rim before receding. Bedding looked to be early 90s with holes burnt into comforters and under sheets. TV was small. Plugs for electronics did not work. One electrical socket was missing the cover for it. Hangers were all broken. At check in the man was rude when I asked why the price I was paying was not the same as what was quoted on Booking.com. He continued to talk over me and when I asked about the breakfast, he cut me off and said NO breakfast, Coffee only. The best part of our stay was seeing no bugs and checking out. I am still waiting on my $25 deposit to be returned. For the price of this stay there are better places with better customer service.