Hampton Inn & Suites Mobile I-65@ Airport Boulevard

Poor
Traveller Type: family with young children
  : while we were there for one night we were not able to get any sleep because of the false fire drill keep going off. We were not able to get any sleep because the drill keep going off.

Wonderful
Traveller Type: young couple
  : Breakfast was key in coming to your hotel, I'm a repeat customer your hotel checked all the boxes.
  : Nothing.

Fair
Traveller Type: young couple
  : Location
  : The bed was hard and have us sore and in pain. It need to be updated some, most Hampton inn I stay at be really nice and comfortable

Disappointing
Traveller Type: family with young children
  : The room was good sized for the three of us. The beds were comfortable and the room temperature was good. Breakfast was good and there were many options to choose from. The hotel overall was clean.
  : The toilet in our room (313) was clogged after just one use and the water overflowed onto the floor. We used all of the towels to soak up the water immediately and called the front desk. The clerk informed us that nobody from maintenance was available, and the only option she had to offer was to bring up a plunger. When she brought up the plunger, I asked for the wet towels to be picked up along with some clean towels to replace the ones we used. We unclogged the toilet and went out to grab some dinner. When we came back, the wet towels were still in our room and no fresh towels were brought. The toilet was still clogged and was not working properly. We had to use the lobby bathrooms instead of the one in our room. The next morning, I went to the desk and again asked for the wet towels to be removed so we could shower, and for clean towels to be brought up, again. She went and fetched me three towels at this time, explaining that this was all she had. No apologies were ever offered throughout this stay. We were never offered to move to a different room, and when checking out, the clerk again never apologized for the inconvenience of not having a working toilet. The wet towels were still in the bathroom when we left. I will not stay at this hotel again.

Poor
Traveller Type: young couple
  : The size of the room and set up of the room. Staff was friendly
  : The bed was hard as a rock and pillows flattened to nothing almost immediately, we've stayed in many hotels and that was by far the most uncomfortable bed. There was a door that could lead to the next guest room in our room that felt very lack of privacy. We purchased sodas from the cooler in the pantry and everything in the cooler was hot. Breakfast was very lacking. The eggs weren't even cooked all the way with a good bit of water soaking them in the bottom of the pan. Then to top it off, the lady checking us out almost tried to charge us a second time for our room. When we booked, we chose the pay now, non refundable option that automatically paid in full for our room prior to check in date. When we were checking out she tried to tell us it declined! We checked our records, emails AND even bank statements and sure enough it was already paid for! After all of this, we probably won't be coming back to this location.

Very Good
Traveller Type: family with young children
  : I liked the parking
  : The mattress

Poor
Traveller Type: Business Traveler
  : I was horribly disappointed. Considering the amount of money I spent for one night, I wasn't expecting the experience I received. The young lady that tended the desk was never on post and visibly showed she didn't want to be at work.
  : After reading reviews I expected better. Personnel was neither friendly or accommodating. The concierge carts are barely usable and the room is way overdue for an upgrade. Our room was half clean and the floors had nail clippings all over them.

Wonderful
Traveller Type: solo traveller

Fair
Traveller Type: young couple

Pleasant
Traveller Type: family with young children
  : Staff was friendly and helpful, and the room and entire hotel were clean.
  : I was not properly checked in. We almost paid more money due to this error. If you make a .mistake, no problem, it can be fixed if communicated to the customer properly. No, communication cause both parties to be frustrated, I am glad the morning clerk was able to correct the problem. This is the reason for the 6.