Holiday Inn Express Mount Pleasant- Scottdale an IHG Hotel

Pleasant
Traveller Type: family with young children
  : Location was nice, near a lot of food places room was large, bed was comfy. Staff was nice and trying their best with what they had to work with. House keeping was awesome! They did a great job !
  : Mostly disappointed. We booked an executive king room because it stated it had a whirlpool tub which it did not. So I paid that extra money for nothing. We love Holiday Inn Express chain but this place did not meet the normal expectations of the chain. Breakfast was quite pitiful. No yogurt, no waffle maker, pancake maker was broken, no fruit in the bowl, no bacon( it was still frozen), no cinnamon rolls—all the things the chain takes pride in. Ice machine was broken on 3rd floor but you would t know until you went for the ice because there wasn’t a sign on it. The room keys kept deactivating so we were constantly running all the way back down to get a key to get in our room which was quite annoying. They didn’t have enough towels for the rented rooms. Overall, a disappointing stay at our favorite chain. I’d say poor management. Not the daily staff.