Executive Class at MTS Hotel

Very Poor
Traveller Type: group

Disappointing
Traveller Type: young couple
  : Bugs in the room

Very Good
Traveller Type: young couple
  : Right near Rockefeller Ctr!!
  : No one answered either phone number listed!!!!

Pleasant
Traveller Type: family with young children
  : Access to all locations. Room was great, No regular coffee though in room. All decaf. Maintenance Service was great prompt, Check in Staff can be a bit more Courteous like a smile every Now and then Adriana was a plus with my Check in b4 ,I arrived. Check in earlier was a plus. Thank you. Vouchers were not given upon Check in . I was being charged $21 for 2 coffees water and a Danish. Breakfast attendant older gentleman was a little rude with customers upon waiting my turn to select. As a proprietor of a Business ,A Smile and Courtesy goes A Long way. It's a reflection of how Management relays to their Employees. Courtesy , more staff members upon Check in. Only 1 was available while we checked out. An older Women African American was very rude to Customers. Upon waiting for checkout. She wouldn't give guest a nice reply when they were asking a simple question. Her response to them was, talk to the other staff member " I'm not available to help"....Not good for others to hear that. Address this to Staff. Beautiful Hotel ,great location, Staff employees can be bit more Courteous. Thank you Mr. Gonzales. Room 1830..
  : All above.

Very Poor
Traveller Type: group
  : I had tried to reach the property multiple times with no reply. I reached out to Booking.com, they told me to reach the property, no reply. I needed this room canceled and refunded, no reply. They are housing migrants and I do not feel comfortable taking my family there as it was not advertised as such. I would not have booked if I had known this was happening.

Fair
Traveller Type: family with young children
  : The rep at the desk was nice. Our room was available and we were able to check in early. With all the problems we had with our keys they replaced them each time.
  : The hotel was having renovations, there wasn’t a cut off with the noise. Although the front desk was contacted and they couldn’t do anything. It wasn’t a great experience for sleep and enjoying the room.

Very Poor
Traveller Type: family with young children
  : I cannot stand the hotel , due to the very rude front desk staff on 5/14/24 at 10pm at night.... Terrible staff!
  : Rude Male staff at 10 pm on 5/14/24.When I flew across the country and arrived at ETS, they did not have my confirmation number and we’re not on our booking.com‘s confirmation number and the staff was very rude to me and caused a lot of stress.

Very Poor
Traveller Type: family with young children
  : Yes Great location, but will absolutely never consider this hotel again or Booking.com for that matter. Jack the Doorman was a delight & our bellman was exceptional
  : Absolutely DO NOT CONSIDER THIS HOTEL!!!!!!!!!!Check in was a disaster!!! We had a confirmation letter from 3 months prior & they could not find our reservation. Arrived 4 hrs before check-in time & stood there for an hour with them trying to find reservation to no avail.. After 1 hour waiting checked our bags & agent said she would elevate it to Mgr & to come back at 4pm check-in time & agent still hadn't elevated situation to the Mgr & they still hadn't rectified link to our res so waited another 45 mns. We booked a 2 Queen room & they didn't have any so they appropriated 2 king rooms & promised to charge us for only 1 room. Upon check out,, sure enough they charged us for 2 rooms & it took them 45 mins to rectify/correct the bill. Complete waste of 3+ hours time total during our stay due to their systems inefficiency. In addition, Television once turned on said no connection/signal. we reported it to front desk after checking in and they said they would send someone up- never saw anyone during entire stay