Hotel Indigo Lower East Side an IHG Hotel

Disappointing
Traveller Type: Traveling as Couple
  : it was incredibly too loud and you can hear the club music from your bedroom and bathroom. Will not be staying here again.

Very Good
Traveller Type: solo traveller

Very Good
Traveller Type: young couple

Good
Traveller Type: family with young children
  : the staff is really helpfull
  : the amenities

Pleasant
Traveller Type: young couple
  : The location was great and the staff was friendly and helpful. There were a ton of restaurants and bars within close walking distance. Most of which are open very late. Great night life in the area.
  : The noise coming from the rooftop club was significant on Friday night. I originally thought someone on my floor was having a party because the music was so loud. But it was the sound coming through the ventilation and a major vent was just outside my room door. I called the front desk and they brought up small foam ear plugs that weren’t even wrapped or packaged. They had no other rooms to move me to so I just had to wait until the club shut down for the night.

Fair
Traveller Type: young couple

Poor
Traveller Type: Business Traveler
  : Terrible! Do not go here, unless the only reason of your stay there is that you wanna go to the club and bar on 14th and 15th floor.The bar and club are loud and heard throughout the building, people come in and out of the hotel for the bar so they ask you to show your key at the entrance to the hotel and when you line up for the elevator, cause its so busy it creates a line.I was there on a Saturday and the club was so loud you could not go to sleep in any of the rooms in the hotel until 3 AM, the lady at the front desk was really sorry and aware of the situation but had nothing to do. Even the night manager agreed but only said the Booking.com is fully aware of this situation - but nothing of this sort was written online ahead of time. I was refunded only 25% of my night rate even though I had no sleep and there really was no accommodation there.Also - there was no welcome drink or free water bottle in the room. Coffee machine in the room was old and not connected to electricity and the gym facility was very poor. Theres a reason they dont show a picture of it in the gallery.Believe me, you should just take your business somewhere else.
  : Terrible! Do not go here, unless the only reason of your stay there is that you wanna go to the club and bar on 14th and 15th floor.The bar and club are loud and heard throughout the building, people come in and out of the hotel for the bar so they ask you to show your key at the entrance to the hotel and when you line up for the elevator, cause its so busy it creates a line.I was there on a Saturday and the club was so loud you could not go to sleep in any of the rooms in the hotel until 3 AM, the lady at the front desk was really sorry and aware of the situation but had nothing to do. Even the night manager agreed but only said the Booking.com is fully aware of this situation - but nothing of this sort was written online ahead of time. I was refunded only 25% of my night rate even though I had no sleep and there really was no accommodation there.Also - there was no welcome drink or free water bottle in the room. Coffee machine in the room was old and not connected to electricity and the gym facility was very poor. Theres a reason they dont show a picture of it in the gallery.Believe me, you should just take your business somewhere else.

Very Good
Traveller Type: family with young children

Disappointing
Traveller Type: young couple
  : it was incredibly too loud and you can hear the club music from your bedroom and bathroom. Will not be staying here again.

Poor
Traveller Type: review category business travellers
  : Terrible! Do not go here, unless the only reason of your stay there is that you wanna go to the club and bar on 14th and 15th floor.The bar and club are loud and heard throughout the building, people come in and out of the hotel for the bar so they ask you to show your key at the entrance to the hotel and when you line up for the elevator, cause it’s so busy it creates a line.I was there on a Saturday and the club was so loud you could not go to sleep in any of the rooms in the hotel until 3 AM, the lady at the front desk was really sorry and aware of the situation but had nothing to do. Even the night manager agreed but only said the Booking.com is fully aware of this situation - but nothing of this sort was written online ahead of time. I was refunded only 25% of my night rate even though I had no sleep and there really was no accommodation there.Also - there was no welcome drink or free water bottle in the room. Coffee machine in the room was old and not connected to electricity and the gym facility was very poor. There’s a reason they don’t show a picture of it in the gallery.Believe me, you should just take your business somewhere else.
  : Terrible! Do not go here, unless the only reason of your stay there is that you wanna go to the club and bar on 14th and 15th floor.The bar and club are loud and heard throughout the building, people come in and out of the hotel for the bar so they ask you to show your key at the entrance to the hotel and when you line up for the elevator, cause it’s so busy it creates a line.I was there on a Saturday and the club was so loud you could not go to sleep in any of the rooms in the hotel until 3 AM, the lady at the front desk was really sorry and aware of the situation but had nothing to do. Even the night manager agreed but only said the Booking.com is fully aware of this situation - but nothing of this sort was written online ahead of time. I was refunded only 25% of my night rate even though I had no sleep and there really was no accommodation there.Also - there was no welcome drink or free water bottle in the room. Coffee machine in the room was old and not connected to electricity and the gym facility was very poor. There’s a reason they don’t show a picture of it in the gallery.Believe me, you should just take your business somewhere else.