The William

Wonderful
Traveller Type: Traveling as Couple

Poor
Traveller Type: Solo Traveler
  : there is no staff available

Wonderful
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Traveling as Couple

Wonderful
Traveller Type:

Poor
Traveller Type: Traveling as Couple
  : The location is excellent, the bar downstairs looks lovely, but it is extremely expensive
  : Apologies for the wall of text about my stay at Sonder, but to summarise, avoid this hotel. I had read other reviews saying they treat people who book via Booking.com poorly, I can say at least for my stay I was treated appallingly. I received 19 separate emails from Sonder prior to my stay, including room codes for two separate rooms. As I was travelling from Ireland, and would not have network data when I arrived, I wrote both down. When I got to the hotel neither worked. We were stuck outside at 1am in the New York cold in March with no access to our hotel (they had told us late check in was OK). Eventually, luckily, someone else arrived back at the hotel and we got inside, but still no room access. One very expensive phone call to the number on the reception desk and we discovered our problem. They are changed our room, and therefore our log in codes, 2 hours before our check in time, while I was flying over the Atlantic ocean. To make it even better, our room, which we had prepaid for, was a downgrade. We choose our room specifically to have access to a kitchenette and a bigger space, which we did not get, so the premium price we paid was basically false advertising. The room we got was OK, nothing special, and the bed was dirty. Also, there is no housekeeping in this hotel, so if you are staying a few nights, that is an extra fee every time you want the bed changed etc. The issues continued from there, I went to reception 4 times to try and speak to a manager but only met people who cannot help me. I left phone numbers and emails and received zero contact, which is amazing as I currently have 37 emails from Booking.com and Sonder regarding my short stay, but nothing regarding my issues. I actually had other issues too, but avoid Sonder like the plague.

Wonderful
Traveller Type: Business Traveler

Wonderful
Traveller Type: Business Traveler
  : The hotel felt safe and was clean.
  : There are a little dark area's like when you heading up to the lift it is really hard to see. Because I was a late check in, I also had to figure out how to use the lift with a code as no one was there to help and when I had got to the hotel earlier it was working without a code.

Poor
Traveller Type: Business Traveler
  : Front desk attendant was entirely unhelpful at check in. Refrigerator froze my beverages and they exploded. Whole setup sucked.