Country Inn & Suites by Radisson Kalamazoo MI

Poor
Traveller Type: family with young children
  : That It was a bit peaceful
  : That it was expensive. That the staff lied about things in order to keep my $150 deposit. This was a system that I believe the general manager is running and it is not fair. The first thing he said about not returning my 100% deposit was that the room smell like urine. And that my kids must have your name and I didn't know. Well, I was the only guest in the room of which was the wrong room that I had requested. But I still did not complain about that. Nor that I complain about the two roaches that I found inside the cabinet of where the refrigerator is. Nor did I complain about how the general manager was when I requested my deposit. Mind you I paid a $50 early check in for you and $100 for a room on top of that. Mind you that I checked out with no problem and when I returned about my deposit the general manager was there. I was returning to see why my deposit hadn't hit a little after 9:00 a.m. as I was promised. So I left. I called the corporate office after being rude to by the general manager explaining that the rooms for like urination. Mind you that it was just urination that they said. Therefore I return to the hotel and ask that we going to the room together along with someone else to observe this. Remember they said it must have been my kids but I was the only guest. My children are 30 years old and 22 and one doesn't even live in the state. So when they realize that and everything. And that I called corporate office mind you by me telling them, they quickly made a complaint that I now had smoked in the room. The corporate office did nothing to help me about my refund clearly knowing that now being accused of smoking in the room was not even an option but a reason that I did not receive a refund. To make it clear at first it was me having the rooms for like urination but then when I went back 2 hours later it was about me smoking.

Disappointing
Traveller Type: solo traveller
  : The breakfast was the best feature. Good waffle and begals. The price was affordable. The guest washer/dryer. The dryer was way overpriced compared to local laundry facilities.
  : Some of the sraff didn't seem to care about the service aspect of their jobs. The rooms were cleaned every third day. Fitted sheets on my queen bed were too small and easily came unattached every night.My last night, a migrant bus was parked in the lot. I realized that a group of Biden's illegal migrants were staying the night. When doing laundry, I was stared down by a migrant lurking in the hallway. Luckily, I am prepared to defend myself if needed, but it definitely felt like an unsafe situation. (I'm sure that one of the many female guests, or mother with her children, would have considered their choice if confronted with this situation.)The pool steps were in disrepair and chipping.

Wonderful
Traveller Type: young couple
  : It was clean. No bugs.Staff very pleasant & helpful.Tv worked had lots of channels to choose from. Breakfast was great. Lots of food choices.
  : Shower bath combination.

Wonderful
Traveller Type: young couple

Pleasant
Traveller Type: young couple
  : The price was nice, check in/out was quick and easyLocation is nice, stores and restaurants are located closeRoom was clean for most part..
  : The toilet ran all night loudly, the curtain came off track while trying to close them, the bath tub was unable to work because the part you push down didn’t work it was stuck up, whirlpool water had brown bubbles from the hard water, pillows were flat as heck, coffee maker had rusty coffee n water spots inside it didn’t even bother to make it because it looked disgusting! The place needs a water softener or upgraded system. No place to get drinks, or snacks had to go across to gas station.

Very Poor
Traveller Type: review category business travellers
  : Nothing
  : Didn’t get what we paid for, my staff had to sleep on the floor the first night, rooms were not clean, bathroom dirty, discolored towels, it was just a mess

Good
Traveller Type: young couple
  : Alright area, near an airport and highway so some things to watch out for, overall not a bad neighborhood.
  : The king suit we stayed in could have been cleaner, there were old inscent sticks in the door jam, one of the sinks was plugged up and the rooms are dated. All together the rooms were dated. The lobby had signs claiming new management, if that's the case I'm sure they will update and improve these issues over time. All together it was a good stay with a good price.

Poor
Traveller Type: solo traveller

Very Poor
Traveller Type: family with young children

Good
Traveller Type: family with young children