Quality Inn Rosemead-Los Angeles

Poor
Traveller Type:
  : The front desk area furniture was dirty, the room was very noisy both nights, which I complain at 2:00 am. The second night was the same, eventually I was moved to the second floor. Front desk personnel had friends over at 2:00 on the morning

Pleasant
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Traveling as Couple
  : Breakfast was great and standard for hotels. It filled me up pretty quickly! The bed was very comfy, and the room was tidy. The location is in a quiet residential area but not too far from fast food restaraunts and other places that are open late where you can grab a snack.
  : I wanna start off by saying I dont consider myself a Karen. Ive worked in food service, hospitality, and customer service before, so I know how angry customers can get over small problems that are out of the employees control. However, EVERYONE was in the wrong here. My flight was changed to a much earlier flight, so I called and asked about early check-in pricing. I was told it was $40, and theyd be awaiting my arrival at that time. I called a few days before my flight, just to confirm one more time, and again was told that Id be able to check in at 2AM for $40. Great, right? When we got there at 2AM, no one was in the lobby. We couldnt get help for about an hour. I called the Quality Inn HQs and no one on the other end could get a hold of anybody, either, until another customer walked into the lobby and started yelling for help. Suddenly, a clearly VERY sleepy employee who had been sleeping in the office (you work night shifts for a reason. sleep in the AM!) comes out and says he cant check us in because we are too early. I tell him we paid for early check-in, and he informs us theres no way thats possible because its not on my account. Mind you, I had called twice (as previously mentioned) and bith times they told me I was all set and it was added to my booking. He then calls his manager, which in turn leads to him telling us that we can get checked in early, but itd be $100. I was extremely frustrated at this point. I tried getting the manager and HQ to help me out in at least honoring the $40 fee i was confirmed TWICE, but HQ told me their hands were tied and that the hotel can essentially charge me whatever they please. I was then told that the $100 early check-in charge is in this specific hotels policy. I get that, but shouldnt your employees be made aware of this? Why is your employee promising me a $40 fee TWICE when they should know its $100? I filed a complaint with HQ and havent heard back from anyone.

Very Poor
Traveller Type: Traveling as Couple
  : None I seeing roaches in the night
  : Roaches all over in the wall