DoubleTree By Hilton Sacramento

Good
Traveller Type: family with young children
  : Seemed clean and recently upgraded
  : Unfriendly staff at check in

Poor
Traveller Type: young couple
  : The location was close to the freeway.
  : There was an issue with the payment provided by booking.com. Instead of the hotel calling to figure out the issue they made me contact booking.com. This caused about a 45 minute delay in checking in which in turn made us miss the first half of the concert we were traveling to. The a/c in the room did not work. The room was approximately 85 degrees and never cooled off. The water pressure in the shower was so low it was essentially impossible to shower. The shower water also never cooled off. We attempted to take a cool shower to try and cool off but the water was warm/hot. The hotel also charged me an additional $34 for “fees”. I have booked several times using booking and have never had additional fees charged after my stay. I will not stay at this hotel again.

Good
Traveller Type: family with young children
  : It is modern
  : maintenance in some areas is not adequatethe pool does not have showers or bathrooms

Very Poor
Traveller Type: young couple
  : Nothing
  : Rude unprofessional staff dirty

Very Good
Traveller Type: review category business travellers
  : Great staff

Very Poor
Traveller Type: group

Fair
Traveller Type: young couple
  : The quite
  : Didn't get a step bedroom like I booked and I didn't get to check in until 6pm

Wonderful
Traveller Type: young couple
  : Getting the right person at your front desk to check people in first come first served.
  : Arrived early and (mentioned and called to let staff know I would be arriving a bit early if a room would be ready it would be appreciative, when we arrived went to front desk around 2:30pm person at the front desk mentioned room is not ready so we took a seat in the front lobby), while "we observed" numerous guests arriving and getting rooms as they came in as I looked over at the person that had mentioned our room not being ready........he gave me a smirk along with a smile, struck me as what is going on! As I waited which seemed like about an hour and check in was at 4pm.......and now 3:30 is here and still more people coming in and checking in (I observed the person at the desk that I chatted with took off) so I talked to the other front desk person she seemed very knowledgeable and checking people in rather quickly. So I walked up and chatted with her as to what was going on, as we had been here almost an hour, she was professional apologized and got us a room. My opinion: Need to work on staff and the processes to check someone as in first come first served.

Wonderful
Traveller Type: family with young children
  : Everything
  : No microwaves and soda machines for late night snacks

Pleasant
Traveller Type: young couple
  : Staff at the check in counter was great. They were very nice
  : The room was not very clean. Found hair in bed and shower.