DoubleTree by Hilton North Salem

Good
Traveller Type: review category business travellers
  : The staff was friendly.
  : The physical condition of the property and parking lot was a little run down.

Poor
Traveller Type: family with young children
  : The staff was great. Evening front desk manager was wonderful.
  : Unbeknownst to us, the hot tub was broken (I called ahead to make sure it was good to go before I rented the room), and they said it was working just fine. When we headed downstairs to take a family plunge, we realized it was cold. They said a maintenance man would fix it... Never got fixed the three days we were there. The pool was murky, probably needed chemicals and a filter purge (big deal when you have kiddos that want to swim). Hidden fees... $10 a day to park in their parking lot (dumb, like where else are you going to park?). They have a full hot breakfast, but it didn't come with our room. It was $10 a person to eat. There is a large parking lot next to the hotel, it had about 20 local "tent/tarp structure" campers set up. Some of them looked to be taking "medication" out in the open. They must have been enjoying themselves, because they were there throughout the night. That's not really the hotels fault, but it definitely added to the delightfulness of our stay. They had a "deal going" where if you rented the room and paid full price ahead of time, it was cheaper. I realize now why that was the case. We were locked in with no refunds, or I would have left after the first night. Like I said, the staff was friendly and they tried to be accommodating, but we won't stay there again.

Disappointing
Traveller Type: young couple

Very Poor
Traveller Type: review category business travellers
  : I had my reservation information on my phone, booked online via booking.com but couldn’t find my reservation upon arrival. Drove 2 hours then had to find a different place because there were no rooms.
  : Didn’t get to use it to like it or not like it

Very Good
Traveller Type: family with young children

Fair
Traveller Type: family with young children
  : Free cookies
  : The carpet is very dirty! You can see the stains in the carpet and the dirty spots. This is room 305, the King suite. I paid $147/night and to know it’s not clean is not worth that price.

Fair
Traveller Type: review category business travellers

Wonderful
Traveller Type: Traveling as Couple
  : Easy to find. Staff was welcoming and pleasant. Room was clean and comfortable.
  : Noise from the freeway

Wonderful
Traveller Type: Traveling as Couple
  : An excellent choice with easy freeway access.

Disappointing
Traveller Type: young couple
  : Room was big, bed was comfy.
  : I was charged a different price at check in. Room was dirty, with something orange that stained my socks, and right next to I5.. super loud traffic sounds. No tub in the rooms, very very small hot tub.