Holiday Inn Express Stephens City an IHG Hotel

Very Good
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Family with Young Children

Wonderful
Traveller Type:

Wonderful
Traveller Type: Traveling as Couple
  : I liked the hotel. Had a real breakfast, great choice of food. Very clean and comfortable
  : Only that they didnt have an exhaust fan in the bathroom in the room

Wonderful
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Family with Young Children
  : Clean room, nice breakfast, comfortable beds, extremely friendly staff
  : Pool was closed and was not told ahead of time 2nd floor has a weight room and sign says vending as well. There is no vending. We saw it on the way out and it's on first floor. To bad we saw that so late.

Very Poor
Traveller Type: Traveling as Couple
  : Breakfast was very good.
  : We booked a King room at this hotel because we wanted a King room. Upon arrival we were told there were no King rooms available! The staff seemed to think this was perfectly fine as they said "we cannot give you something we don't have". True, but they can SELL you something they don't have, clearly... After check-in, even their own Holiday Inn web site still advertised a King room as available when it was not the case. I call this "Bait and switch". Staff did not think this was a problem and management declined any compensation. It appears their policy is to never offer compensation when rooms are booked through third parties (like Booking). Therefore, if you book this hotel, the agreement is one-way only. You still have to honor your side of the deal (pay the room purchased as "non-refundable"), but they can honor their side or not (provide the King room booked). First time ever in 15 years of travel we have been treated this way.

Good
Traveller Type: Family with Young Children
  : The breakfast was great
  : Did not like coming back to the room and finding out that the man that clean it took the tip that I left and he didnt left any bathroom tissue

Good
Traveller Type: Traveling as Couple
  : The location is great and right where I need to stay.
  : For this hotels rate and the fact that a remodel was recently done the hotel s not very well taken care of. Things appear to be dirty all over in the lobby, elevators, restrooms, and guest rooms. I shouldnt have to clean my room when I first check in.

Very Good
Traveller Type: Family with Young Children