Sugar Beach Resort Hotel

Very Good
Traveller Type: family with young children
  : Very clean, great location, well maintained pool/hot tub area. Beach is beautiful.
  : Television could have been more modern, not able to stream anything on a rainy day.

Very Good
Traveller Type: family with young children
  : The location and beach

Wonderful
Traveller Type: young couple
  : Lounge chairs on beach terribly uncomfortable. Needed a cushion/pad

Good
Traveller Type: young couple
  : Location / beach access
  : Staff was rude at check in, room was too close to ice machine which kept us up all hours of the night

Very Good
Traveller Type: review category business travellers
  : I was put in a room that had been smoked in either a lot or recently or both? It was supposed to be a Non-smoking room. The staff were probably some of the nicest, kindest, and polite staff that I've met anywhere. They moved me at my leisure bc I was busy traveling the region the next day, I ended up in the same room across the hall with a balcony and a beach / bay view which was great. The spider webs on the patio attached to the door were pretty annoying when they wrapped around my face- lol. Its 3 or 4 floors and the noise level is high with families and young kids romping. The place was clean and mostly of maintained items, my drawers in the dresser would not stay closed making it difficult to walk from bed or table to restroom or door. beds, coffee refers and a microwave is a nice choice of amenities for myself. The laundry machines were clean but aged but worked fine- Someone did lift my Rick & Morty shirt though? Id like that back!The first room the towel rack with all the clean towels fell apart and spilled towels on the floor, so in my opinion if they updated the rooms to current times, they will reap the rewards of higher rates or at least the value would make sense. The Staff made it a great Stay bc they were genuinely helpful, kind, and appreciative of tips (people tip your hotel clerks if you want the benefits of receiving Yesses rather than No's when you need something from them. Great location of course being in East Bay area - nothing too far by walk, bike or car.
  : Updated rooms, no complaints its just time !

Very Good
Traveller Type: young couple
  : Nice room beside mosquito issue could not sit on balcony
  : See above

Good
Traveller Type: family with young children
  : Staff were friendly a accommodating.
  : There weren’t enough hooks and places to hang towels and clothes in the bathroom.

Good
Traveller Type: family with young children
  : I loved that the room we had was right on the beach.
  : I hated that every time we needed beach towels we had to go to the front desk to get them. I feel like since the hotel is right on the beach, each room should be supplied with multiple beach towels or there should be a place on the beach that provides them

Wonderful
Traveller Type: family with young children
  : Likes that it’s on the beach, near many of the sights to see, not far from Sleeping Bear Dunes
  : The pool and hot tub were constantly full of people

Wonderful
Traveller Type: family with young children
  : It was dark in the room at night. No light crept in between or around the curtains!!!!!
  : My only complaints are that there was neither bar soap nor soft soap only 1 packet of body wash and there was only 1 packet of sugar/creamer in our room (3 adults) yet coffee for 3 full pots. Also, there were no spare blankets, my mother sleeps in flannel all year & gets cold easily.