Element West Des Moines

Poor
Traveller Type: Family with Young Children
  : I had a confirmed room reservation, but was told, at checkin, that I couldn't have the room I reservred.

Very Good
Traveller Type: family with young children

Very Good
Traveller Type: Family with Young Children

Very Good
Traveller Type: Family with Young Children

Very Good
Traveller Type: family with young children

Poor
Traveller Type: family with young children
  : I had a confirmed room reservation, but was told, at checkin, that I couldn't have the room I reservred.

Disappointing
Traveller Type: family with young children
  : The hotel itself was very nice. Beds comfortable with a nice included breakfast and a nice sitting area both inside and outside.
  : We requested one of the two rooms we booked to be handicap accessible and got a message back from the hotel saying it would not be an issue. We did not receive that type of room.After 10pm, we received a phone call that started with, "Who is this?". My husband told the person his first name and then the person (Shay) said, "This is the front desk. What is your last name?" My husband replied and was told that we were not supposed to be in that room but rather a different one.The room named was one of our rooms. The front desk then said we only had booked one room. (I have an email with a confirmed reservation for two rooms. The expectation was that we should vacate the room and we declined. We were then billed at a much higher rate and I needed to go down the next morning and spoke with someone at the front desk who corrected the billing after I forwarded the email from booking.com with my rate and confirmed reservation.The check in and the after 10pm call were both unacceptable and both people were very rude. We were staying one night for a funeral and did not appreciate thd hassle of having to deal with this.

Disappointing
Traveller Type: Family with Young Children
  : The hotel itself was very nice. Beds comfortable with a nice included breakfast and a nice sitting area both inside and outside.
  : We requested one of the two rooms we booked to be handicap accessible and got a message back from the hotel saying it would not be an issue. We did not receive that type of room.After 10pm, we received a phone call that started with, "Who is this?". My husband told the person his first name and then the person (Shay) said, "This is the front desk. What is your last name?" My husband replied and was told that we were not supposed to be in that room but rather a different one.The room named was one of our rooms. The front desk then said we only had booked one room. (I have an email with a confirmed reservation for two rooms. The expectation was that we should vacate the room and we declined. We were then billed at a much higher rate and I needed to go down the next morning and spoke with someone at the front desk who corrected the billing after I forwarded the email from booking.com with my rate and confirmed reservation.The check in and the after 10pm call were both unacceptable and both people were very rude. We were staying one night for a funeral and did not appreciate thd hassle of having to deal with this.

Very Poor
Traveller Type: solo traveller
  : Alright
  : At 1:05 am an African American who wasn’t a customer was asked where his ride was on 5/25 overnight. He was drinking coffee and making a mess. It was dumped on his clothing and on a table of the hotel. The individual who was African American was trying to start a fight with me face to face with myself. As a customer I shouldn’t have to pay for a hotel that doesn’t discipline that type of activity. I shouldn’t verbal confrontations with individuals in the hotel as a customer. The African American wasn’t a customer of the hotel and was waiting for a ride to another location.At 1215 am the hotel was still having noise issues from the outside gathering space. The front desk staff advised me that it had 3 complaints already.The overnight of May 26th, I was awoken at 3:30 am where I was staying at the hotel. Shay supposedly left at 11pm for her shift and then there was no overnight auditor in place. I was walking around waiting for them to appear.I was awoken by individuals in the common area where they were sitting by the firepit drinking excessively. There was a Caucasian woman who was thin and has black hair. When I was sitting down by the front desk the woman was proceeding to leave with one of them at the fireplace to a room. I heard the elevator beep sound where they proceeded to use the elevator. Then I made another sweep through the hotel to find the hotel staff but didn’t find anyone. I used the elevator to proceed back to my room. I reach the second floor where I was past room 215 where I hear a man’s voice very loudly speaking to a woman. Then I reach my room in 206.At 4 am there was a Caucasian male pulls up with a silver SUV forerunner with a female driver where they leave their headlights on where the white male wonders around aimlessly in the grassy area by the pine trees.At 4:03 am I proceed down the hallway where there is a white male talking to another white male where the other white male is asking if the individual has a phone charger.

Very Good
Traveller Type: young couple
  : The value and neighborhood is comfortable for walking and access to restaurants
  : N/A