Courtyard by Marriott Wichita East

Good
Traveller Type: young couple

Very Poor
Traveller Type: family with young children
  : We had reservations for a Queen 2 queen bed room for our family of 4. We had even included in our reservation that we would be arriving between 9 and 10 pm and booking.com sent an email saying that "special request" to check in late had been approved. After waiting at the front desk with no worker for about 20 minutes, someone came and checked us in without comment about any issues accommodating our reservation. We get to our room to find 1 king bed. For 4 people. I went down to change it and they said they literally did not have any double bed rooms left and the entire town was booked solid due to 3 different sporting events. We called booking.com who gave us even more of a runaround, blaming the hotel, telling me that they cant do anything but ultimately, after being on the phone with booking.com for 40 minutes, speaking with 2 people and being disconnected once, that they would try to get the hotel to make it right. The next morning we asked the front desk if there would possibly be any double rooms we could move into that night since we knew one of the events would be over by that night. He said he would have something after the checkout time. So the afternoon of the 2nd day they transferred us to a room like we reserved to begin with and had already paid for via booking.com. The next day, after we checked out of the hotel we received via email an invoice directly from the hotel showing we paid for the 2nd night AGAIN but this time directly to Courtyard Marriott. Keep in mind we stayed 2 nights and had already paid for those 2 nights through booking.com. Further recall that only 1 of those nights was in the room we paid for. I promptly called the hotel where I spoke to 2 more people. The 2nd person, even after I explained the ENTIRE situation again, got smart and said well it sounds like we only charged you for 1 night and we should have charged you for 2. I explained again that we had already paid for both nights through booking.
  : We had reservations for a Queen 2 queen bed room for our family of 4. We had even included in our reservation that we would be arriving between 9 and 10 pm and booking.com sent an email saying that "special request" to check in late had been approved. After waiting at the front desk with no worker for about 20 minutes, someone came and checked us in without comment about any issues accommodating our reservation. We get to our room to find 1 king bed. For 4 people. I went down to change it and they said they literally did not have any double bed rooms left and the entire town was booked solid due to 3 different sporting events. We called booking.com who gave us even more of a runaround, blaming the hotel, telling me that they cant do anything but ultimately, after being on the phone with booking.com for 40 minutes, speaking with 2 people and being disconnected once, that they would try to get the hotel to make it right. The next morning we asked the front desk if there would possibly be any double rooms we could move into that night since we knew one of the events would be over by that night. He said he would have something after the checkout time. So the afternoon of the 2nd day they transferred us to a room like we reserved to begin with and had already paid for via booking.com. The next day, after we checked out of the hotel we received via email an invoice directly from the hotel showing we paid for the 2nd night AGAIN but this time directly to Courtyard Marriott. Keep in mind we stayed 2 nights and had already paid for those 2 nights through booking.com. Further recall that only 1 of those nights was in the room we paid for. I promptly called the hotel where I spoke to 2 more people. The 2nd person, even after I explained the ENTIRE situation again, got smart and said well it sounds like we only charged you for 1 night and we should have charged you for 2. I explained again that we had already paid for both nights through booking.

Good
Traveller Type: Business Traveler
  : Maybe it was all unfortunate timing for me and this review, but I was not impressed at all. The only saving grace was how nice and hospitable the staff was. I had no needs outside of checking in n and out, so there wasn't much interaction.
  : The pool was receiving annual maintenence? There was construction being done in the lobby and I'm not sure if that was the cause for the unpleasant smell in the hallways and lobby or not. The rooms need updating and better cleaning.

Disappointing
Traveller Type: review category business travellers
  : Location
  : Pool was closed down and it didn't say anything about that while booking. Shower was gross.

Wonderful
Traveller Type: family with young children
  : It's very clean and comfortable there and I like the fact that it is close to cypress surgery center my disability daughter has to go there alot